Sr Service Manager

POSITION SUMMARY

Assists in supervision and management of store operations while contributing to the store's performance objectives through sales, customer service, merchandise presentation, human resources and loss prevention. In conjunction with and in the absence of the Store Manager is responsible for day to day operations of all aspects of the store.


ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Sales Management- Ensure effective execution of sales promotions. Demonstrate leadership abilities in driving sales. Work with store manager to communicate projected sales goals.
• Human Resources - As manager-on-duty monitor work productivity of all staff members. Assist store manager in training and developing subordinates. Demonstrate leadership initiative through clear direction. Assist in motivating staff members through positive interactions.
• Customer Service - Assist in execution of flex-service program while working with staff members to achieve sales goals. Maintain a high level of customer service by ensuring that merchandising/recovery is completed and that register and customer service area is processing customers in a timely manner.
• Financial Responsibility - Ensure proper cash control within company policy. Ensure banking procedures within company policy. Assist in maintaining payroll within established guidelines.
• Loss Prevention - Assist in educating staff members of potential causes of shrink. Maintain store-level compliance with company standards of security, facility maintenance, and postings/notifications. Properly operate alarm system.
• Operations - Maintain neatness and cleanliness of to company standards. Determine and distribute work assignments to staff members. Perform other store duties as needed to ensure smooth operations and to meet customer needs.
• Supervisory Functions - May supervise 5 or more staff members in the absence of the store manager. Such employees handle customer needs, selling merchandise, merchandising and recovery, operating register. Carries out supervisory responsibilities in accordance with company policies.
• May participate in training employees, planning, assigning and directing work. Address customer complaints and resolve problems.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED) preferred

Experience: >1.5M - A minimum of 9 months experience as a Service Manager in a lower volume store at Melrose or a similar retail environment or 6 months experience as a Service Manager in a mid-volume store at Melrose or 6 months in an equivalent position in a similar retail environment. Ability to supervise 5 or more staff members in the absence of the store manager.

>1.5M - A minimum of 6 months experience as a Service Manager in a lower volume store at UFOT or a similar retail environment or 3 months experience as a Service Manager in a mid-volume store at Melrose or 1 year in an equivalent position in a similar retail environment. Ability to supervise 8 or more staff members in the absence of the store manager.

Computer Skills

Ability to operate a POS cash register, calculator and related equipment.

Other Requirements

Basic math ability is required, i.e., add, subtract, multiply and divide. Hands on involvement in floor moves and visual merchandising. Exposure to recruiting, interviewing and training of staff members. Ability work long hours, including evenings and weekends and holidays, as necessary. Maintain a business-like, professional and well groomed appearance at all times. Must have reliable transportation. Must be able to provide a phone number to be reached in case of store emergency by Alarm Company or staff members. Occasional travel for training meetings may be necessary. Must meet the minimum age of 18.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry


Stand


C (Constantly)


Walk


F (Frequently)


Sit


O (Occasionally)


Handling / Fingering


F (Frequently)


Reach Outward


F (Frequently)


Reach Above Shoulder


O (Occasionally)


Climb


O (Occasionally)


Crawl


N (Not Applicable)


Squat or Kneel


O (Occasionally)


Bend


F (Frequently)


10 lbs. or less


F (Frequently)


11-20 lbs.


F (Frequently)


21-50 lbs.


O (Occasionally)


51-100 lbs.


N (Not Applicable)


Over 100 lbs.


N (Not Applicable)


Push/Pull


12 lbs. or less


O (Occasionally)


13-25 lbs.


O (Occasionally)


26-40 lbs.


O (Occasionally)


41-100 lbs.


N (Not Applicable)


N (Not Applicable)


Activity is not applicable to this occupation.


O (Occasionally)


Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)


F (Frequently)


Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)


C (Constantly)


Occupation requires this activity more than 66% of the time (5.5+ hrs/day)


WORK ENVIRONMENT

Working indoors in a heated and air-conditioned building.