Debit Card Program Associate II

Debit Card Program Associate II

This position is located at our Great West Center in Billings, MT.

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

The Debit Card Program Associate II provides back-office deposit support to First Interstate Bank branches by supporting their efforts to provide accurate, prompt and courteous service to customers regarding their debit card accounts, disputes, and transaction research. This position assists with the development of team member knowledge, updating and implementing department procedures, monitoring workloads, meeting service level commitments, daily input and review tasks, and contributing to department initiatives.

• Delivers superior service and support for all deposit operations services, both internal and external.
• Reviews to ensure required documentation is in compliance.
• Processes daily items including cardholder risk identification system reports (CRIS) for fraud monitoring, adjustments, debit card disputes, settlement and ATM error resolution, maintenance, card controls, and ATM alert monitoring.
• Reviews and processes intermediate business analytics control reports; coordinates and participates with the project team to ensure functional reporting are meeting the operational requirements and needs.
• Provides superior customer service and support to branches via phone, email, and Skype.
• Reviews and monitors ATM alert notifications.
• Performs general ledger reconciliations.
• Performs research and adjustments generated from branches and client inquiries regarding disputes, card transactions, and ATMs.
• Sets up of business and consumer online banking accounts in OFLOW, orders ATM and Debit Cards, and maintains rates within application.
• Performs critical backup tasks for Debit Card Services and ATM Operations.
• Produces a high volume of work, in a fast-paced, team environment, meeting deadlines and maintaining exceptional attention to detail.
• Partners with team members in process improvement for department initiatives.
• Coaches and influences the development of team member(s) on specifics tasks for the Debit Card Services processes when learning of new applications and developing new skills.
• Supports bank initiatives and actively participates in development and implementation of department projects.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgement.
• Work effectively in team environment and promote actively listening, sharing information, comprehending individual needs, and recommending solutions.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Demonstrate knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank's policies, procedures, products, and services.
• Responsible for adhering to operational controls, compliance with all required regulations and policies such as Reg CC, Reg D and DD, Reg E, the Bank Secrecy Act (BSA), the Office of Foreign Assets Controls (OFAC), and all other regulations of deposits and payments to ensure the safety and soundness of all deposits and payments related products and services.

Education and/or Experience:

• High School Diploma or General Education Degree (GED) required
• Associate's Degree preferred
• 1-3 years related experience, training, and/or equivalent combination of education and experience required

Physical Demands and Working Environment:

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally (up to 10 lbs)
• Sitting - Frequently
• Overtime - Subject to business need
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required