Guest Service Manager | Casual Restaurant, Great Hours | Lancaster, PA

Job Description

Job Description

Guest Service Manager – Lancaster, PA

Lead the floor, elevate the experience, and grow your career!

Casual Restaurant

$55-60k, benefits, great hours

We’re hiring a Guest Service Manager who lives and breathes hospitality and puts guests first on every shift. As the service team captain in Lancaster, PA, you’ll run real-time dining room operations, coach a high-performing front-of-house crew, and turn great service into lasting loyalty. If you’re ready to balance celebrating wins with hands-on coaching, this Guest Service Manager role is built for you.

What You’ll Own

Team Leadership

• Performance Management: Lead FOH operations with elite standards and give real-time feedback that keeps service sharp
• Coaching & Development: Mentor staff to raise service quality, lead performance reviews, and manage progressive discipline when needed
• Culture Driver: Model our mission in every guest and teammate interaction and set the tone for the shift

Guest Excellence

• Experience Oversight: Execute service standards that exceed expectations and build brand loyalty in Lancaster, PA
• Conflict Resolution: Step in on complex guest concerns and support your team with calm, expert solutions
• Revenue Promotion: Spot opportunities for upselling, leverage guest feedback, and drive social media engagement

Operations & Administration

• Operational Mastery: Maintain full proficiency across all FOH stations and procedures
• Growth Focused: Drive revenue by managing guest feedback channels and monitoring social engagement
• Operations: Oversee opening/closing procedures with strict adherence to standards
• Administration: Use tech to manage schedules, timecards, performance reviews, and ordering with high accuracy

What You Bring

• Experience: 4+ years of management in a high-volume setting. Hospitality leadership and POS proficiency preferred
• Communication: Exceptional verbal and written skills. You can rally a team and handle guests with professionalism
• Traits: Detail-oriented, self-motivated, and proactive. You prioritize well and solve challenges fast
• Availability: Flexible schedule required, including evenings, weekends, and holidays
• Technology: Proficiency in Microsoft 365 (Outlook, Teams, Word, Excel), HRIS platforms for scheduling/timesheets, and reservation systems

Ready to lead service excellence as a Guest Service Manager in Lancaster, PA?

Apply today: Send your resume to  View email address on ziprecruiter.com

Company Description

Since 2000, Gecko Hospitality has established itself as a premier recruiting partner for the hospitality and restaurant management industry, consistently connecting top-tier talent with exceptional career opportunities and supporting employers in building high‐performing leadership teams. With deep industry expertise and a nationwide recruiting network, Gecko delivers tailored, people‐focused hiring solutions that drive meaningful organizational impact.

Our professional recruiters bring a distinct advantage: they are former senior hospitality leaders who have managed operations, led teams, and delivered excellence across restaurants, hotels, private clubs, and other hospitality environments. This firsthand experience enables us to identify and engage candidates who are not only highly qualified but well‐equipped to excel in demanding leadership roles — from general managers and executive chefs to COOs and HR directors.

With more than 25 years of recruiting experience and over 45,000 successful placements across all 50 states and Canada, Gecko Hospitality has earned a reputation for integrity, credibility, and consistent results. Our core values — community, integrity, excellence, credibility, and passion — guide every interaction with both clients and candidates.

At Gecko Hospitality, we do more than fill positions. We create long‐term success for professionals and organizations by delivering strategic recruitment solutions that strengthen teams and elevate the hospitality industry as a whole.

Company Description

Since 2000, Gecko Hospitality has established itself as a premier recruiting partner for the hospitality and restaurant management industry, consistently connecting top-tier talent with exceptional career opportunities and supporting employers in building high‐performing leadership teams. With deep industry expertise and a nationwide recruiting network, Gecko delivers tailored, people‐focused hiring solutions that drive meaningful organizational impact.\r\n \r\nOur professional recruiters bring a distinct advantage: they are former senior hospitality leaders who have managed operations, led teams, and delivered excellence across restaurants, hotels, private clubs, and other hospitality environments. This firsthand experience enables us to identify and engage candidates who are not only highly qualified but well‐equipped to excel in demanding leadership roles — from general managers and executive chefs to COOs and HR directors.\r\n \r\nWith more than 25 years of recruiting experience and over 45,000 successful placements across all 50 states and Canada, Gecko Hospitality has earned a reputation for integrity, credibility, and consistent results. Our core values — community, integrity, excellence, credibility, and passion — guide every interaction with both clients and candidates.\r\n \r\nAt Gecko Hospitality, we do more than fill positions. We create long‐term success for professionals and organizations by delivering strategic recruitment solutions that strengthen teams and elevate the hospitality industry as a whole.