Client Service Coordinator

At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. We are seeking a Client Service Coordinator to join our independently owned and operated national agency. Client Service Coordinator Benefits include: Competitive pay ranges Paid earned vacation Liability Insurance, Workers’ Compensation coverage, and unemployment insurance. Weekly Pay Medical Coverage Paid Time Off Sick Time Off Medical Benefits A great culture to work in Client Service CoordinatorPrimary Responsibilities: Schedule caregivers with clients and communicate to all parties Utilizes scheduling software and all functions to enhance productivity Communicates at high level with colleagues Team player, able to work efficiently/effectively with others Conducts daily/weekly reporting Conducts quality calls and quality visits Confirm and update caregiver availability including vacation, sick time, and holidays Verifies payroll daily Establishes and build relationships with contract providers Documents skills and attributes of caregivers to ensure strong matching to clients Follows up with new caregiver hires to explain the scheduling process Establishes great rapport with caregivers and clients Is on call as per on call calendar requirements Participates in new hire orientation Creates a great working environment Uses software at a high level Assists with onboarding for all new caregivers Trains, coaches and mentors all caregivers Assists with new hire orientation Calls, tracks, gathers all authorizations needed to perform services for clients Is able and willing to work independently Is a self starter with the ability to track goals and daily performance Other duties as needed Works under the direction of the VP Client Service CoordinatorRequirements: Experience – One year experience in a home care setting preferred Education – Associates degree, or 5 years with a proven track record in a customer service setting Skills – Exceptional customer service skills, time management skills, excellent communication skills Characteristics – This is an autonomous position, so we’re looking for individuals that are self-motivated and willing to learn. Requirements – Will be required to obtain CPR, First Aid, TB and Level 1 FCC within 60 days of being hired If you would like to join our outstanding team at SYNERGY HomeCare, apply today! #J-18808-Ljbffr