Vice President of Information Technology

Overview

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Position Summary

The Vice President of Information Technology leads the technology foundation that RPM Living's corporate and on-site teams depend on every day. The role owns cybersecurity, infrastructure and network operations, the Microsoft 365 environment, enterprise business applications, and the relationship with our IT managed services provider (MSP). It also carries a distinct forward-looking mandate: to build, govern, and scale the company's internal artificial intelligence program.

Responsibilities

• Own the enterprise information security program anchored to a recognized framework (NIST CSF 2.0 or CIS Controls), including a documented maturity baseline, a multi-year roadmap, and an identity-first, zero-trust posture spanning conditional access, multi-factor authentication, privileged access management, and regular access recertification.
• Commission regular third-party penetration testing and vulnerability assessments, and maintain compliance posture against applicable frameworks and regulations (e.g., state data privacy laws), tracking remediation to closure.
• Oversee threat detection and response, and keep incident response, disaster recovery, and business continuity plans current and regularly exercised against defined recovery time and recovery point objectives for critical systems.
• Own the availability, performance, and resilience of corporate infrastructure, cloud services, and network connectivity across headquarters, regional offices, and the property portfolio.
• Oversee the Microsoft 365 tenant as a governed platform including licensing strategy, configuration, and roadmap adoption.
• Strengthen information governance across the tenant: sensitivity labeling, retention, data loss prevention, and remediation of oversharing and permission sprawl.
• Manage identity and device posture, including endpoint compliance and onboarding and offboarding aligned to HR processes.
• Own the MSP relationship including scope, performance, commercial terms, service levels, and escalation.
• Establish effective IT service management and governance, business reviews, documented root-cause analysis for major incidents, and a joint improvement backlog, supported by ITIL-aligned incident, problem, change, and request processes with clear boundaries between MSP and internal ownership.
• Own IT vendor contracts, renewals, licensing optimization, and the technology budget including capital planning.
• Optimize standards and playbooks for property technology onboarding and offboarding so that acquisitions, dispositions, and management transitions run on a predictable timeline — including connectivity, wireless, and hardware standards for on-site offices, and guidance on community systems such as access control, smart‑home devices, package solutions, and resident Wi‑Fi in partnership with Operations.
• Own the health, integration, and lifecycle of corporate business applications outside the property management platform, applying product management discipline: named owners, documented integration surfaces, health scoring, and a recurring rationalization review.
• Partner with Business System Support on the corporate help desk experience, owning the technology components of first- and second‑tier support — ticketing platform, SLAs, and escalation path — while day‑to‑day staffing and delivery remain with Business System Support.
• Define and lead the enterprise AI strategy — where AI creates real operating leverage, where it does not, and how investment is sequenced — in close partnership with Data and Analytics, who own the underlying data foundations.
• Establish AI governance: an acceptable use policy, a maintained inventory of AI tools and use cases, risk tiering, human‑in‑the‑loop requirements, and a cross‑functional review body including Legal, Compliance, HR, and Operations.
• Stand up and scale delivery capability, from responsible rollout through agentic and workflow automation use cases; build organizational AI literacy across corporate and on‑site associates; and report on adoption, value delivered, and risk exposure, retiring use cases that do not deliver ROI.
• Lead, develop, and retain a small, internal team structured for oversight and architecture.
• Serve as a credible technology voice with executive leadership and in board‑level narratives, translating technical risk and opportunity into business terms, and partner closely with Operations so that decisions reflect what actually happens in a leasing office.
• Establish and report a concise set of technology KPIs covering security posture, service performance, spend efficiency, and AI adoption.

Education and Experience

• Bachelor's degree in computer science, information systems, engineering, business, or a related field. Experience may substitute for education.
• 10 years of progressive information technology experience, including Five or more years leading enterprise IT at a director level or above.
• Relevant certifications such as CISSP, CISM, or Microsoft or cloud security credentials.
• Demonstrated ownership of an enterprise cybersecurity program built on a recognized framework, including incident response leadership during a live event.
• Demonstrated experience defining AI governance and delivering AI or advanced automation use cases into production in a regulated or risk‑sensitive environment.
• Knowledge of multifamily property management, real estate, or another multi‑site, distributed‑workforce industry, including technology support through acquisitions and portfolio transitions.
• Knowledge of enterprise cybersecurity, identity and access management, security risk management, and business resilience practices, including zero‑trust principles, incident response, and disaster recovery.
• Knowledge of the proptech landscape and major property management platforms as an integration partner and enterprise consumer.
• Skilled in Microsoft Fabric, Power BI, and modern data platform architecture as a partner to a data organization.
• Ability to communicate effectively both verbally and in writing withthe ability to synthesize complex data concepts for non‑technical audiences including boards and C‑suite stakeholders
• Ability to navigate organizational complexity, influence without authority, and lead through ambiguity
• Knowledge of the Microsoft 365 and Azure ecosystem, including Entra ID, Intune, Purview, and security and compliance tooling.
• Ability to evaluate enterprise technology architectures and integration strategies across infrastructure, cloud, business applications, and property technology, balancing scalability, security, cost, and business value.
• Ability to lead technology transformation and organizational change across corporate and field‑based teams, translating strategy into practical adoption and measurable business outcomes.
• Ability to own a technology budget with a track record of disciplined prioritization and rationalization under real constraints, and the ability to communicate clearly with executive, operational, and technical audiences.

Qualifications

Physical Requirements

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment

• This is an onsite role, requiring the associate to work in one of our corporate or regional offices five days per week.
• The office is an open setting which may include bright lights, constant noises and distractions.
• This role requires overnight travel quarterly

Company Information

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full‑time, regular associates
• Employer paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for progressional development career growth and role‑based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.