Adoption Counselor Fort Worth

Essential Functions of the Position

• Care for feed monitor medicate and perform minor treatment on animals.
• Report observed health or behavior issues to Adoptions Supervisor/Assistant Manager.
• Clean assigned areas on a daily basis.
• Assist prospective clients in the selection of animals for adoption and in the preparation of adoption forms.
• Provide information to the public about Humane Society of North Texas programs and promote good animal care and responsible pet ownership.
• Advise new owners of pet examinations adoption benefits policies and procedures.
• Provides humane education to customers.
• Maintain database by entering accurate information on adopters and adoptable animals.
• Collect and maintain accurate record of payments for adoptions donations and merchandise.
• Check and clear voice messages promptly answering returning phone calls and documenting calls on phone log.
• Keep current inventory of necessary program supplies and report shortages to Adoptions Supervisor/Assistant Manager.
• Maintain assigned equipment supplies and vehicles in safe condition and report any problems or needed repairs to the Adoptions Supervisor/Assistant Manager.
• Represent the Humane Society of North Texas by providing excellent customer service and focus.
• Protect the confidential information on customers and donors.
• Report to work at assigned start time; go to/return from breaks and lunch at assigned times; leave work at assigned quitting time.
• Additional tasks assigned by Adoptions Supervisor/Assistant Manager.
• Ability to meet physical demands.

• Assist customers with adoptions.
• Maintain accurate information and record keeping.
• Monitor and care for animals within the organization.
• Proper animal handling.
• Maintaining and watching over the adoption cash drawer.
• Provide excellent customer service and focus.

Knowledge Skill and Abilities Needed to Perform the Essential Functions of this Position

• Follow the mission of the Humane Society of North Texas.
• Thorough knowledge of the Humane Society of North Texas adoption policies and procedures.
• Knowledge of Humane Society of North Texas policies and protocols such as but not limited to admitting cleaning and medical protocols.
• Working knowledge of breeds diseases medical conditions and animal handling and behavior.
• Ability to handle animals safely and with patience and gentleness.
• Ability to represent the Humane Society of North Texas in a professional manner in all situations with the public volunteers and staff.
• Ability to create and sustain positive working relationships within the Humane Society of North Texas with volunteers the public and be a team player.
• Must be patient courteous and work well under stressful conditions.
• Knowledge and ability to accurately work with detailed information in paper and computerized format.
• Must be detail oriented and have strong time management skills.
• Ability to read write and communicate effectively.
• Ability to learn and quickly adapt to changes in programs and procedures.

Required Professional Licensing or Certifications

• None

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
• • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The position regularly requires touch talk hear see grasp stand stoop kneel crouch reach walk balance push pull and lift.
• The position holder must be able to regularly lift and/or move up to 40 pounds without assistance up to 80 pounds with assistance.
• Specific vision abilities required for this position include close vision distant vision color vision peripheral vision depth perception and ability to focus.
• Exposure to odor extreme temperature and intense noise.

Working Conditions

• The individual performing this job may be required to work more than 8 hours in a day or 40 hours in a week.

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required by the individual. Other duties than those listed herein may be assigned.