Senior Payroll Associate

Job Summary Acrisure is seeking a Sr. Payroll Associate II in Grand Rapids, MI. The Sr. Payroll Associate II supports the accurate, timely, and compliant processing of payroll operations while delivering a high level of customer service to employees, agency partners and internal stakeholders. This role serves as a key resource for payroll‑related questions, supports payroll auditing and reporting activities, and partners with HR, Finance, and Payroll leadership to ensure operational excellence and positive employee experience. This position contributes to payroll process improvements, system enhancements and ongoing operational support in a fast‑paced, high‑volume environment. Responsibilities Payroll Administration & Processing Process payroll transactions accurately and timely across multiple payroll frequencies and entities Support payroll auditing, balancing, reconciliations, corrections, and reporting activities Process employee payroll updates including deductions, tax elections, direct‑deposit changes and earnings adjustments Support off‑cycle payments, garnishments, additional earnings and related payroll transactions Assist with payroll implementations and ongoing operational payroll support activities Customer Service & Communication Respond to payroll‑related questions from employees, agency partners and internal stakeholders through ServiceNow and other communication channels Provide clear and professional guidance related to payroll calculations, taxes, deductions and payroll processes Partner with HR, Finance, and Payroll leadership to resolve payroll questions and support timely issue resolution Maintain detailed and accurate documentation of employee interactions and payroll support activities Reporting, Compliance & Operational Support Maintain accurate payroll records and support audit and reporting requests Support compliance with federal, state and local payroll requirements and established payroll procedures Assist with year‑end payroll activities including reporting and W‑2 support Identify opportunities for process improvements and operational efficiencies Support payroll system enhancements, reporting improvements and process documentation updates Required Qualifications Excellent customer service skills with a proactive and solutions‑oriented approach Strong written and verbal communication skills with ability to explain payroll information clearly and professionally Strong attention to detail with the ability to maintain accuracy in a high‑volume environment Ability to manage multiple priorities and meet deadlines effectively Strong organizational, analytical and problem‑solving skills Ability to handle confidential information with discretion Ability to work independently and collaboratively within a team environment Proficiency with Microsoft Office applications including Excel, Word, PowerPoint and Teams 4+ years of experience processing payroll in multi‑state and/or high‑volume environment with employee populations of 2,000+ Bachelor’s degree in Human Resources, Accounting, Business Administration or related field, or equivalent combination of education and experience Preferred Qualifications Experience processing multi‑state payrolls in a high‑volume environment Experience with Workday, ADP SmartCompliance or related payroll systems Familiarity with payroll auditing, reporting and compliance activities Experience supporting payroll process improvement or system enhancement initiatives Experience working in large, complex or high‑growth organizations Workday experience preferred Experience with ADP SmartCompliance preferred Candidates should be comfortable with an on‑site presence to support collaboration, team leadership and cross‑functional partnership. Employee Benefits Physical Wellness: comprehensive medical, dental and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time Mental Wellness: generous paid time off and holidays; Employee Assistance Program; and a complimentary Calm app subscription Financial Wellness: immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs Family Care: paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage and more benefits Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. Applicants may request reasonable accommodation by contacting View email address on click.appcast.io. #J-18808-Ljbffr