Veterinary Practice Manager

Job Description

Job Description

About Us

Urgent Care Vet Panama City delivers same-day, walk-in veterinary care to the Panama City and Bay County community, filling the critical space between general practice and full emergency hospitals. Opened in 2022, we're focused on one thing: getting pets the urgent care they need quickly and skillfully, while delivering an exceptional experience for the people who love them.

This is an opportunity to take operational ownership of a growing veterinary practice and build something that lasts. We're investing in our facility, technology, and most importantly our team. We're looking for a leader who can match high standards with the speed and adaptability veterinary urgent care demands. If you're an experienced manager ready to put your stamp on a practice, this is your chance.

We're hiring an experienced Veterinary Practice Manager to lead the day-to-day operations of our veterinary urgent care facility and help us deliver fast, compassionate, high-quality care.

The Role

As Veterinary Practice Manager, you'll shape the business and operational side of the practice so our medical team can focus on patients. You'll manage staffing, finances, client experience, patient flow, and compliance in a fast-paced, walk-in environment where volume is unpredictable and speed matters. This is a hands-on leadership role for someone who thrives in a high-tempo clinical setting.

Key Responsibilities

• Operations & patient flow: Manage daily walk-in operations, optimize patient throughput, case management of hospitalized pets, and keep the floor running smoothly during peak surges, minimizing wait times.
• Staffing & scheduling: Build and manage schedules that match our variable caseload, including coverage for evenings, weekends, and high-demand periods.
• Team leadership & HR: Hire, onboard, train, coach, and retain a multidisciplinary team; handle performance management, conflict resolution, payroll coordination, and team morale.
• Financial management: Oversee budgeting, P&L, daily reconciliation, estimates and invoicing, inventory, and cost controls; track and report on key performance metrics.
• Inventory & controlled substances: Manage medical and pharmacy inventory, including DEA-compliant record keeping and handling of controlled substances.
• Client experience: Set the standard for client communication — including delivering difficult news and discussing costs clearly and quickly — and resolve escalated client concerns.
• Compliance & safety: Maintain OSHA, state, and regulatory compliance and keep the practice audit-ready.
• Vendor & facility management: Manage vendor relationships, equipment, supplies, and facility upkeep.

Required Qualifications

• CVPM (Certified Veterinary Practice Manager) credential — required, OR CVPM-eligible with a clear path to certification (we will support and sponsor your certification).
• Minimum [3]+ years of veterinary practice management experience.
• Demonstrated experience leading teams in a fast-paced clinical environment.
• Strong financial literacy — budgeting, P&L, and KPI reporting.
• Working knowledge of controlled-substance recordkeeping (DEA) and OSHA compliance.
• Excellent communication, organization, and problem-solving skills.

Preferred Qualifications

• Experience in urgent care, emergency (ER), or high-volume veterinary practice.
• Credentialed Veterinary Technician background (CVT / RVT / LVT).
• Experience with EzyVet
• HR certification (PHR or SHRM-CP) a plus.

What We Offer

• Competitive salary based on experience and credentials.
• Health / dental / vision insurance, retirement, PTO.
• CE allowance and CVPM/CVOM certification support.
• Relocation assistance
• Pet care discounts
• The chance to shape operations at a growing urgent care practice.

Why Join Us

This is a chance to lead — and shape — a growing urgent care practice from the ground up, in a part of Florida people actually want to live.

• Purpose without the overnight grind. Urgent care delivers the meaningful, "we helped this pet today" impact of emergency work, but our doors close at night — so you get the rewarding cases without the 24/7 schedule that burns people out.
• A leadership role with real scope. You'll take full operational responsibility for the practice — staffing, finances, workflow, and team culture — with the autonomy to build the systems and standards, not just maintain someone else's. Your decisions will shape how this practice runs.
• Gulf Coast living, no state income tax. Panama City offers beaches, a lower cost of living, and Florida's no-income-tax advantage — which means your salary stretches further here than the same number would in most states.
• We invest in our team. Competitive pay, support toward your CVPM/CVOM certification, health benefits / PTO / CE allowance, and the tools and staffing to do the job right.
• A team built to last. We know veterinary work is demanding, so we're deliberate about a culture where people are supported, respected, and set up to do their best work — even on the busiest days.

Urgent Care Vet Panama City is an after-hours pet hospital located near the Hathaway Bridge on Highway 98 in Panama City. We bridge the gab between general practice and full emergency care, offering same day treatment and staffed overnight hospitalization. We accept walk-ins after hours and on weekends, triaging our patients based on acuity. We offer a uniquely encouraging organizational culture with structured development opportunities. Our diverse team is comprised of conscientious individuals from various backgrounds who provide excellent patient care, deliver exemplary customer service, and remain committed to authenticity.

Company Description

Urgent Care Vet Panama City is an after-hours pet hospital located near the Hathaway Bridge on Highway 98 in Panama City. We bridge the gab between general practice and full emergency care, offering same day treatment and staffed overnight hospitalization. We accept walk-ins after hours and on weekends, triaging our patients based on acuity. We offer a uniquely encouraging organizational culture with structured development opportunities. Our diverse team is comprised of conscientious individuals from various backgrounds who provide excellent patient care, deliver exemplary customer service, and remain committed to authenticity.