Customer Service Personnel (Alternate Program Manager)

• Run the floor and make real-time decisions during operating hours; keep each station manned to standard.
• Back up the SSM and VO roles — certified and cross-trained to fill any seat, holding coverage without overtime.
• Support the Program Manager on reporting, quality control, and on-site coordination.
• Manage schedules, leave, and co-work coverage so the operation holds through planned and unplanned absences.
• Reinforce card stock accountability and DEERS/RAPIDS discipline alongside the SSMs.

• A hands-on leader who has run or supervised a credentialing or customer-service operation.
• Willing to certify and cross-train across SSM and VO duties — you lead by doing.

• Two (2) or more years of Common Access Card (CAC) and USID card functions.
• Able to obtain RAPIDS Verifying Official and Site Security Manager certifications.
• Able to obtain a CAC.
• Favorable National Agency Check with Inquiries (NACI) by your start date -we will help you through the process.
• Fluent in English.

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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.