Sr Technical Program Manager I - Adoption and Enablement

Sr Technical Program Manager I - Adoption and EnablementBoston, Massachusetts, United StatesJoin Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle, with particular focus on training delivery, curriculum development, quality assurance, and post-deployment sustainment support.This role combines program ownership with hands-on instructor-led training, ensuring both internal Axon teams and external law enforcement customers can successfully adopt Fusus workflows. Success requires the ability to teach not only platform functionality, but also the technical concepts that underpin effective deployments, while translating real-world operational use cases into scalable enablement experiences.The ideal candidate is a strong cross-functional partner with an operational understanding of Axon Fusus, excellent facilitation skills, and the ability to independently deliver training and enablement. This role is critical in helping customers transition smoothly from deployment to sustainment while maximizing product utilization, operational readiness, and long-term outcomes.Key ResponsibilitiesAdoption & Enablement Program OwnershipOwn and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment.Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.Partner cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness.Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.Curriculum and Internal EnablementDesign, maintain, and continuously improve role-specific curricula for internal stakeholders and customers supporting the Fusus deployment and sustainment lifecycle.Standardize learning objectives and delivery approaches to ensure consistent and repeatable training experiences.Train deployment teams and internal cross-functional stakeholders on Fusus functionality, integrations, and deployment considerations.Enable internal teams to confidently support implementation, integration, and troubleshooting discussions with customers.Instructor-Led Training DeliveryDeliver high-quality instructor-led training to internal teams and external law enforcement customers.Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.Lead scenario-based sessions built around real-world operational use cases.Independently deliver routine training without reliance on senior program managers.Develop scalable training programs such as recurring webinars, virtual or in-person seminars, and feature update briefings.Sustainment, Escalations & Quality ValidationServe as a post-deployment enablement resource supporting customer sustainment and ongoing adoption.Act as an escalation point for post-deployment issues, helping reduce support burden on Project Leaders and deployment teams.Support deployment validation and readiness assessments through checklists, criteria, and quality assurance processes.Identify recurring issues and translate findings into improvements across training, enablement guidance, and curriculum updates.QualificationsRequiredProven experience delivering instructor-led training to professional audiences of more than 50 participants.Experience developing and executing structured training or enablement programs.Strong facilitation skills with the ability to engage both technical and operational audiences.Demonstrated ability to teach functional workflows and applied technical concepts with credibility.Ability to operate independently in front of customers and internal stakeholders.Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs.Strongly PreferredBackground in law enforcement, public safety, emergency management, or similar operational environments.Experience training or supporting public-sector customers.Experience working with video management systems, real-time operations centers, or situational awareness platforms.Hands-on experience supporting technical deployments or integrations in enterprise environments.High-level working knowledge of:IP networking fundamentalsRTSP and video streaming conceptsDVR/NVR systems and camera infrastructureNetwork connectivity, ports, firewalls, and bandwidth considerationsBenefits that Benefit YouCompetitive salary and 401k with employer matchDiscretionary paid time offPaid parental leave for allMedical, Dental, Vision plansFitness ProgramsEmotional & Mental Wellness supportLearning & Development programsEmployee Resource Groups (ERGs)And yes, we have snacks in our officesBase Pay Range$131,250 - $210,000 USD