PATIENT ACCESS SUPERVISOR - MAGEE GENERAL HOSPITAL

Job Description

Job Description

Job Title:

Patient Access Supervisor (Magee)

Department:

Magee General Hospital - Patient Access Departments

Full Time/PRN:

Full Time, Days

Job Summary

The Clerical Supervisor oversees the daily operations of Patient Access Specialists across all access areas. This position provides staff training, coaching, and development; ensures employees understand their responsibilities and available resources; coordinates staffing schedules and monitors time and attendance; addresses concerns and resolves operational issues; and maintains consistent communication with the Manager and/or Director. The supervisor also supports budget development, oversees documentation requirements, promotes compliance with applicable laws, regulations, and organizational policies, and ensures confidentiality and professional conduct. Availability during emergencies and a commitment to identifying practical improvements in departmental processes are essential to this role.

Essential Duties & Responsibilities

• Direct daily activities of clerical staff and ensure production goals are met.
• Ensure departmental policies, procedures, and guidelines are followed.
• Communicate updates, changes, and operational information to staff.
• Provide training, coaching, feedback, and corrective action as needed.
• Complete annual performance evaluations.
• Ensure equipment and supplies are available for staff.
• Explain and enforce hospital policies and procedures.
• Create work schedules and monitor time and attendance records.
• Maintain productivity records and prepare reports as requested.
• Maintain knowledge of CMS Conditions of Participation, HIPAA, and DNV standards.
• Ensure charts are completed within established timeframes.
• Assist patients with patient portal access and usage.
• Cross-training all clerical department functions and provide support as needed.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent, required.
• Patient Access experience, required
• Supervisory experience, highly preferred.
• Healthcare experience, highly preferred.

Skills and Competencies

• Ability to follow written and oral directions.
• Demonstrates personal and professional accountability.
• Ability to work independently and exercise sound judgment.
• Strong problem-solving and critical-thinking skills.
• Proven ability to maintain confidentiality.
• Excellent customer service and communication skills.
• Ability to coordinate daily workflow and departmental priorities.
• Flexible, dependable, and adaptable to change.
• Leadership and employee management skills.
• Strong organizational and time management abilities.
• Attention to detail and accuracy.
• Effective written and verbal communication skills.
• Knowledge of health information management processes.
• Ability to prioritize multiple responsibilities.
• Ability to maintain confidentiality of patient information.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.