Relationship Banker I

Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be a trusted advisor while providing them with the resources of a traditional bank supported by cutting‑edge technology. The Relationship Banker (RB) role is focused on building, expanding, and retaining client relationships, delivering an exceptional client experience, and achieving branch goals. Essential Duties and Responsibilities Share and recommend the bank’s full scope of resources with customers, including traditional in‑branch services, digital capabilities, and business partner resources. Ensure that individual goals are met through required levels of in‑person and outbound calling activities that provide opportunities to share valued solutions and recommendations via a needs‑based philosophy. Perform all functions related to opening and closing accounts including assisting customers with the appropriate selection of accounts, performing research of customers’ accounts, and complying with BSA and CIP requirements. Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(s) consumer loan portfolio(s). Uncover needs and refer customers to a partner‑centric team that works with small‑business, corporate and institutional partners, and mortgage and financial advisors. Maintain a high level of client satisfaction by engaging our customers and ensuring we are providing an optimal customer experience. Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures, including completion of required compliance training. Process customer requests and transactions in a positive, accurate and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions. Assist clients with account service and maintenance requests, teller transactions, problem resolution, and other transactional needs. Market Simmons solutions to existing and prospective customers through daily interactions, outbound calling, business visits, networking events, and periodic ‘At Work’ events. Provide expert financial solutions by assessing clients’ financial needs and offering appropriate bank solutions. Perform other duties and responsibilities as assigned. Qualifications Education and/or Experience: HS Diploma/GED and one year customer‑facing and goal‑oriented experience. Must be registered with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment. Computer Skills: MS Office programs; understand and utilize social media platforms to help share brand awareness and obtain market knowledge. Physical Requirements: Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town). Ability to provide support and guidance at other banking institutions within the market. Skills Effectively motivate and present information in one‑on‑one and small group situations to customers, clients and other employees. Embrace a team‑centric approach to collectively help customers in an ever‑evolving and fast‑paced banking environment. Coach and lead the branch team according to process and protocol in the absence of an AFCM. Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person’s race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Please refer to ( for more information. #J-18808-Ljbffr