General Manager

Job Description Posted Friday, May 22, 2026 at 7:00 AM Meet Vestis®: For the People Who Make It All Work At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running. Join us and build a career supporting the people who make it all work. Job Overview The General Manager leads a profitable growth‑oriented business in a specific location (“Market Center”) with full profit and loss responsibility. A General Manager is the comprehensive operations leader of rental uniforms and adjacent products and responsible for service, sales, production, merchandise, human resources, safety, and finance. He/she drives profitability and growth by putting the customer first, while investing in our people by coaching, engaging and motivating behaviors to serve our customers. Responsibilities/Essential Functions Manage a Market Center (MC) location, possibly with depots and service centers (annual revenue of $10M+). Drive profitability and growth by obtaining new customers and retaining current customer relationships and maintaining the market center's total managed volume. Use strategic and leadership skills to facilitate employee selection, development, retention, motivation, and strong customer relationships. Ensure compliance with contracts and company policies and procedures. Participate in hands‑on activities in the Market Center and in other field locations. Establish a cohesive team between service and production departments to meet organizational goals. Oversee MC results, including metrics in Service, Production, Sales, Supply Chain, HR, and Finance departments. Set clear expectations for each department and lead by example. Ensure daily efficient operations of the location in accordance with established business values, policies and processes. Implement, administer and evaluate programs and procedures to ensure maximum customer retention. Develop and maintain valid service agreements, a positive service attitude, effective quality assurance, good customer relations and efficient route management. Implement general price changes when needed and modify prices on specific accounts as necessary. Review financial statements, reports and other performance data to identify areas requiring remediation and improvement. Personally oversee the proper and timely collection of the company’s accounts receivables. Create a pervasive sales culture that fosters team selling via Together in Growth (TIG) and Shared Lead programs. Proactively support the generation of new business for the MC and provide leadership for new sales opportunities. Develop and maintain customer relationships with the Market Center’s top customers. Conduct in‑person meetings for each department head weekly to review performance. Promote and sustain a safety culture and ensure all safety incidents are timely investigated and reported by department leadership. Oversee the implementation, administration and evaluation of production programs and procedures. Conduct short‑ and long‑range planning to achieve production goals and standards. Manage merchandise budget and inventory to reduce spend while continually providing adequate supply for the customer base. Maintain merchandise control billing and collections to recover costs associated with customer‑lost and ruined goods. Partner with labor relations or human resources to ensure all employee disciplinary actions are timely investigated and documented. Conduct performance evaluations for department leaders, providing specific feedback on their management and leadership skills and attainment of goals. Manage hiring, placement and removal of location’s workforce; consult with staff management on best staffing actions. Lead proactively talent development programs and efforts within the MC. Knowledge/Skills/Abilities Strategic Agility: Solve complex problems quickly, glean meaning from available data, and apply personal experience to reach optimal solutions. Building People Capability: Inspire others, negotiate skillfully, communicate a compelling vision, and create high‑performing teams. Accountability for Excellence: Drive action, focus on outcomes, and finish everything started. Impact and Influence: Manage people effectively, delegate, develop, and provide coaching for current and future success. Organizational Collaboration: Navigate organizational structures, remain politically aware, and present arguments well. Demonstrated leadership skills with broad management practices and business analysis/project management expertise. Comprehension of complex, matrix‑oriented global business operations and ability to implement strategy and process improvement. Business savvy to communicate with executives and achieve business and system goals. Strong business planning skills for strategic projects with rapidly evolving processes; balanced perspective on strategic and tactical issues. Proven ability to manage multiple projects and resources remotely within a dispersed organization. Proven talent acquisition and development to foster initiative, innovation, and future advancement. Excellent communication and presentation skills with diverse audiences. Proficiency with Microsoft Office and Teams. Experience/Qualifications Bachelor's degree or equivalent required. 5‑7 years of progressive management responsibility. Demonstrated success in operations management in a production or manufacturing environment. Knowledge of financial reporting—including profit and loss, sales, and capital expenses. 12‑18 months of business‑to‑business sales preferred. License Requirements/Certifications A valid driver’s license is required. Working Environment/Safety Requirements/Physical Requirements Plant/office environment in a Market Center; must walk/maneuver throughout the plant, loading docks, storeroom, and delivery vehicles. May be exposed to heat, cold, laundry chemicals, fumes, dust, and noise. Up to 50% travel within the United States to visit customers, pursue new sales opportunities, and attend management meetings; local or overnight travel may be required. Vestis Commitment to Equal Opportunity Employment If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation. Reasonable Accommodations and the Online Application Process Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call View phone number on click.appcast.io or email View email address on click.appcast.io. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case‑by‑case basis. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Vestis