Principal Product Manager

Principal Product Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Product Manager based in United States. This role offers the opportunity to redefine how healthcare practices operate by creating products that reduce administrative complexity and improve efficiency. You will own the strategy and execution of solutions designed to save valuable time for clinical teams and enhance daily workflows. The position focuses on transforming core practice operations, including scheduling, patient communication, intake, reminders, and administrative tasks. You will collaborate closely with engineering, design, customer-facing teams, and healthcare professionals to deliver measurable impact. This is a highly strategic product leadership role requiring strong customer empathy, operational thinking, and data-driven decision-making. You will help shape a product experience that allows healthcare teams to focus more time on delivering quality patient care.

Accountabilities:

The Principal Product Manager will lead product strategy and execution for healthcare practice operations, driving improvements that reduce administrative workload and create meaningful customer outcomes.

• Own the product vision, strategy, roadmap, and execution plan for reducing administrative burden across key practice workflows.
• Lead customer discovery efforts to understand operational challenges, identify workflow inefficiencies, and uncover high-impact opportunities.
• Reimagine communication and administrative workflows to help teams prioritize tasks, improve responsiveness, and reduce manual effort.
• Improve patient-facing experiences by enabling greater self-service, reducing unnecessary administrative interactions, and streamlining intake processes.
• Partner with engineering and design teams to define product opportunities, write requirements, establish acceptance criteria, and validate solutions.
• Use customer insights, analytics, and business data to prioritize product investments and make informed decisions.
• Align cross-functional teams including support, implementation, sales, and customer success to drive successful launches and adoption.
• Establish and monitor product success metrics such as administrative time saved, workflow completion rates, adoption, customer satisfaction, and operational efficiency.
• Champion a culture focused on measurable customer impact rather than simply delivering features.
• Provide product leadership, mentorship, and strategic direction to improve team execution and decision-making.

Requirements:

The ideal candidate is an experienced product leader with strong workflow expertise, customer discovery skills, and a passion for building technology that creates measurable improvements in healthcare operations.

• Proven experience leading product strategy and execution for complex software products.
• Strong understanding of workflow-based product design and the ability to identify root causes behind customer challenges.
• Demonstrated success managing products from discovery and strategy through delivery, launch, and optimization.
• Excellent customer research and discovery skills, with the ability to translate user needs into scalable product solutions.
• Strong product management capabilities, including roadmap planning, prioritization, requirements definition, acceptance criteria, and quality validation.
• Ability to influence and collaborate effectively across engineering, design, support, implementation, sales, and customer success teams.
• Experience using data and customer evidence to guide product decisions and measure outcomes.
• Strong analytical and problem-solving skills with a focus on operational improvement.
• High ownership mindset, strong attention to quality, and ability to operate effectively in a fast-moving environment.
• Experience in healthcare technology, practice management software, or similar workflow-driven industries is highly valued.
• Excellent communication skills with the ability to align diverse stakeholders around a shared vision.

Benefits:

• Competitive annual base salary range of approximately $120,000 - $135,000 USD, depending on experience, skills, location, and other factors.
• Flexible work options, including fully remote, hybrid, or in-office arrangements within the country of employment.
• Comprehensive health and wellness benefits.
• Annual wellness stipend to support employee well-being.
• 401(k) retirement plan with company match.
• Generous paid time off policies.
• Employee Stock Purchase Program.
• Continued professional development opportunities, including access to learning platforms.
• Opportunity to collaborate with a globally distributed remote team.
• Potential travel opportunities to company offices and team locations as needed.