Restaurant Server

ITL Group Server – Restaurant Job Description

ITL Group is a hospitality company rooted in chef-driven concepts, thoughtful beverage programs, and genuine guest connection. Our restaurants combine culinary excellence with polished, welcoming service to create memorable dining experiences. Founded in the Town at Trilith, ITL Group operates within a creative, community-focused environment adjacent to Trilith Studios. ITL Group is committed to professionalism, accountability, inclusion, and continuous improvement across all operations.

Position Summary

The Server is responsible for delivering a consistent, professional, and high-quality dining experience in accordance with ITL Group service standards. This role requires strong product knowledge, attention to detail, effective communication, and the ability to perform efficiently in a fast-paced environment. Servers are expected to uphold company policies, health and safety regulations, and professional conduct standards at all times.

Core Responsibilities

Guest Service & Operations

Provide attentive, courteous, and professional service throughout the guest dining experience. Assist guests with menu selections, dietary inquiries, and food and beverage recommendations. Accurately enter orders into the POS system and communicate with kitchen and bar staff. Deliver food and beverages promptly and in accordance with service standards. Conduct regular table check-backs and address guest concerns in a timely and professional manner. Verify guest identification to ensure compliance with alcohol service laws.

Team & Shift Responsibilities

Reset and prepare tables for new guests; Servers are responsible for their assigned section. Perform assigned opening, closing, and side-work duties. Maintain clean, stocked, and organized service stations. Assist other team members as needed to support overall service flow. Attend all required meetings and training sessions.

Cash Handling & Compliance

Arrive to each shift with a complete and accurate bank. Process all guest payment transactions, including cash, credit cards, discounts, promotions, gift cards, and approved comps. Follow all cash-handling, receipt-balancing, and reporting procedures.

Cleanliness & Safety

Maintain a clean and safe work environment in compliance with health, sanitation, and safety standards. Perform general cleaning tasks as assigned. Use restaurant equipment and supplies properly to minimize waste, loss, or damage.

Professional Standards & Appearance

Employees must maintain a clean, neat, and professional appearance at all times. The use of cologne, perfume, or other scented products while on duty is prohibited. Chewing gum while working is prohibited. Compliance with all ITL Group grooming, hygiene, uniform, and health code standards is required.

Qualifications & Requirements

Strong communication and teamwork skills. Ability to follow procedures and maintain organization in a fast-paced environment. Alcohol awareness certification and/or valid food handler permit as required by law.

Physical & Scheduling Requirements

Ability to stand and walk for extended periods. Ability to lift up to 50 pounds. Ability to perform repetitive physical tasks. Flexible availability, including nights, weekends, and holidays.

Handbook Disclaimer

Job descriptions are not intended to be all-inclusive. Team members may be required to perform additional duties as business needs dictate. ITL Group reserves the right to modify job duties, responsibilities, and requirements at any time.