Computer Technician - IT

Job Description

Job Description

Job Description

Department

Technology Department 

Location

342 San Luis St., Suite 304, San Juan, PR 00920

Position

Computer Technician - IT

Reports to

Gonzalo Quezada  

Title

Systems Engineer

 

Position type:

Full time

Part time

Contract

In house

Shift hours: 40 weekly

Operating: Monday to Sunday: Rotating

Extent

No extent

 

General purpose

Provide assistance in the correct installation, maintenance and operation of all technological resources, and ensure the effective, timely and continuous delivery of technical and user support services to the different areas of the company, maintaining a focus on quality, work in team and customer service.

RESPONSIBILITIES AND COMPETENCES

-  Respond to queries that are generated by clients or employees of our institution.

- Manage the networks and the technological equipment that is owned within the institution, with the aim of providing a quality service and optimizing the tasks that are developed.

- Create or manage the virtual platforms that exist in the company and the users or emails that are used for work.

- Provide preventive maintenance to the equipment that is used for the institution's work and reduce risks in them.

- Manage the network of internal servers that are owned.

- Create manuals that determine the performance of the devices that are available in the company.

- Create an inventory of the products that are served by the technical support area.

- Create backup copies in the areas that need it and keep the computer virus-free and out of danger.

- Manage the internet connectivity and telephone services of the company.

- Develop training with basic aspects for the institution's staff.

- Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.

WORK EXPERIENCE REQUIREMENTS

- Experience in support work (HelpDesk)