Retail Store Manager

Job Description

Job Description

At Alaska Gear Company, we build serious gear for serious backcountry use. From bush pilots to guides to hunters and researchers, our customers rely on equipment that performs in real Alaska conditions.

We’re a growing, Alaska-based team that values hard work, practical problem-solving, and time outside. If you care about customer service, take ownership of your work, and enjoy leading a small team, this could be a great fit.

About the Role

We are looking for a Store Manager to join our Anchorage location. As Store Manager, you will be the face of Alaska Gear Company in Anchorage—leading customer experience, driving sales performance, and shaping how our brand shows up in the community. This is more than retail management; it’s an opportunity to help outfit real backcountry professionals with gear they depend on.

This role is ideal for someone who:

• Takes initiative
• Enjoys working directly with customers
• Is organized and detailoriented
• Leads by example
• Wants to be part of a tightknit, outdoorsfocused company
What You’ll Do
• Deliver professional, knowledgeable customer service
• Help customers select the right gear for their needs
• Answer and route incoming calls; provide clear, helpful information
• Lead and support 12 team members
• Approve timecards and PTO requests
• Handle customer escalations calmly and professionally
• Process sales, manage POS systems, and reconcile daily transactions
• Manage weekly bank deposits and petty cash
• Maintain accurate inventory (reorders, transfers, weekly checks)
• Oversee showroom layout and seasonal displays (with Marketing)
• Coordinate custom projects and repairs with Production
• Prepare repair quotes
• Attend weekly fulfillment meetings and audit open orders
Required Qualifications
• High school diploma or equivalent
• 3+ years of retail or related experience
• At least 1 year of supervisory experience
• Strong communication, leadership, and customer service skills
• Ability to work independently and follow through with minimal supervision
Compensation & Benefits
• Salary: DOE
• Comprehensive medical, dental, vision, and life insurance coverage
• Paid Time Off (after 90 days)
• Holiday pay
• 401(k)
• Generous employee discounts and complimentary gear rentals
• A collaborative, outdoorsfocused team culture
Working with Us

Our retail and sales department keeps Alaska Gear Company moving forward. If you’re ready to lead from the front, build a high-performing retail team, and help outfit Alaska’s most demanding adventurers, we encourage you to apply today.

How to Apply

All applications must be submitted online. Incomplete applications—or those submitted by email, phone, or paper—cannot be considered.

Check out our website, YouTube, and social media to see what we’re building next!

Alaska Gear Company is an Equal Opportunity Employer and complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation may call View phone number on us.fitly.work.