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Technical Manager

Pacer Group

Role Summary: The Mainframe Support Analyst will provide L2/L3 technical support for IBM z/OS mainframe applications, ensuring stability, performance, and timely resolution of incidents across non-production and production environments. The role is critical for batch operations, DB2 support, deployment activities, and root-cause analysis, particularly in large retail and supply-chain transformation programs.

Must-Have Skills (Required in Resume)

  • DB2
  • COBOL
  • VSAM
  • CICS
Key Responsibilities


Mainframe Application & Production Support (L2/L3)
  • Provide end-to-end support for mainframe applications running on IBM z/OS .
  • Analyze and resolve incidents related to JCL abends, DB2 errors, data issues, and code defects .
  • Perform root-cause analysis by reviewing COBOL, DB2 programs, and batch execution logs .
  • Support production and non-production environments, ensuring SLA adherence .
Batch Processing & Deployment
  • Build and maintain batch jobs by copying and parameterizing JCLs across environments.
  • Schedule, automate, and monitor end-to-end batch cycles .
  • Resolve batch failures and performance issues.
  • Support code promotion and deployment activities across test and production environments.
  • Manage dataset setup , environment parameterization, and deployment prerequisites.
DB2 DBA & Data Support
  • Perform DB2 L2/L3 support activities including:
    • Creation, alteration, and maintenance of DB2 objects.
    • Plan and package creation, binding, and rebinding.
    • DB2 utilities such as UNLOAD, LOAD, RUNSTATS, and REORG .
  • Coordinate with RACF/security teams to ensure proper DB2 access and controls.
  • Perform DB2 backups, restores, and image copy management to support testing needs.
CICS, MQ & File Transfers
  • Support CICS applications by navigating screens and analyzing logs.
  • Understand and troubleshoot MQ message flows and integrations.
  • Manage Connect:Direct file transfers between systems and support batch file movements.
Automation & Continuous Improvement
  • Analyze and enhance existing REXX scripts for automation.
  • Identify opportunities to automate repetitive support tasks (batch scheduling, deployments, retrofits).
  • Support environment retrofits such as DB2 structural changes, static data updates, and package rebinds.
Required Skills & Experience
  • Total Experience: 14.00 Years
  • Support Experience: 5-10+ years in Mainframe Application Support / Operations
  • Mainframe Technologies: IBM z/OS, COBOL, JCL
  • Databases: DB2 (L2/L3 support, utilities, performance tuning basics)
  • Middleware: CICS, IBM MQ (working knowledge)
  • Batch & Scheduling: CA-7 / ESP or equivalent schedulers
  • Automation: REXX scripting
  • Security: RACF (working knowledge)
  • Domain: Retail / Supply Chain experience is strongly preferred
Vacancy posted 4 days ago
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