Technical Manager
Pacer Group
Role Summary: The Mainframe Support Analyst will provide L2/L3 technical support for IBM z/OS mainframe applications, ensuring stability, performance, and timely resolution of incidents across non-production and production environments. The role is critical for batch operations, DB2 support, deployment activities, and root-cause analysis, particularly in large retail and supply-chain transformation programs. Must-Have Skills (Required in Resume)
Mainframe Application & Production Support (L2/L3)
- DB2
- COBOL
- VSAM
- CICS
Mainframe Application & Production Support (L2/L3)
- Provide end-to-end support for mainframe applications running on IBM z/OS .
- Analyze and resolve incidents related to JCL abends, DB2 errors, data issues, and code defects .
- Perform root-cause analysis by reviewing COBOL, DB2 programs, and batch execution logs .
- Support production and non-production environments, ensuring SLA adherence .
- Build and maintain batch jobs by copying and parameterizing JCLs across environments.
- Schedule, automate, and monitor end-to-end batch cycles .
- Resolve batch failures and performance issues.
- Support code promotion and deployment activities across test and production environments.
- Manage dataset setup , environment parameterization, and deployment prerequisites.
- Perform DB2 L2/L3 support activities including:
- Creation, alteration, and maintenance of DB2 objects.
- Plan and package creation, binding, and rebinding.
- DB2 utilities such as UNLOAD, LOAD, RUNSTATS, and REORG .
- Coordinate with RACF/security teams to ensure proper DB2 access and controls.
- Perform DB2 backups, restores, and image copy management to support testing needs.
- Support CICS applications by navigating screens and analyzing logs.
- Understand and troubleshoot MQ message flows and integrations.
- Manage Connect:Direct file transfers between systems and support batch file movements.
- Analyze and enhance existing REXX scripts for automation.
- Identify opportunities to automate repetitive support tasks (batch scheduling, deployments, retrofits).
- Support environment retrofits such as DB2 structural changes, static data updates, and package rebinds.
- Total Experience: 14.00 Years
- Support Experience: 5-10+ years in Mainframe Application Support / Operations
- Mainframe Technologies: IBM z/OS, COBOL, JCL
- Databases: DB2 (L2/L3 support, utilities, performance tuning basics)
- Middleware: CICS, IBM MQ (working knowledge)
- Batch & Scheduling: CA-7 / ESP or equivalent schedulers
- Automation: REXX scripting
- Security: RACF (working knowledge)
- Domain: Retail / Supply Chain experience is strongly preferred
Vacancy posted 4 days ago
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