Guest Experience Associate

Guest Experience Associate

This position aims to provide patrons excellent customer service, address concerns, and resolve issues promptly. The Guest Experience Associate will foster a welcoming and inclusive environment for all visitors and facility partners through face to face, phone, and electronic interactions at the Welcome Desk, Lookout Ridge playground, event rental space and throughout Central Park. Daily tasks will include setup, cleanup and troubleshooting of rental rooms as well as general cleaning of restrooms, Lookout Ridge playground and other facility spaces as needed. We are seeking multiple candidates to fill Guest Experience Associate positions. These roles will have varying schedules and hours per week.

Essential Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Open and close the building as needed.
• Support and promote Destination: Woodbury by answering questions, providing information and assisting guests.
• Set up tables and chairs for room rentals per the set up specifications.
• Clean, pickup and put away tables and chairs in rental rooms after completed rentals.
• Mop, clean, vacuum, and wipe down spaces around the facility. Including restrooms, Lookout Ridge and other spaces as needed.
• Accurately collect and enter fees into the point-of-sale system.
• Keep accurate attendance and accident records.
• Operate office machines such as calculator, printer, copy machine, and computer hardware along with various software packages such as Microsoft Word and Excel.
• Access information in RecTrac computer program and update room displays.
• Update and complete daily tasks.
• Log lost and found items.
• Update weekly access control entry for doors.
• Monitor and restock promotional materials.
• Prepare work area for daily operation.
• Stock inventory.
• Welcome and interact with guests, parties and field trips in positive and friendly manner both in person and on the phone.
• Provide public with information about Lookout Ridge, event rentals, recreation programs and rules.
• Keep supervisor informed of any suggestions or concerns you or participants have.
• Attend all required meetings and training programs.
• Effectively communicate with birthday party and event rentals to ensure appropriate service and positive experience.
• Utilize feedback from supervisors and customer evaluations to continually improve service.
• Enforce facility rules including the Lookout Ridge playground rules.
• Supervise birthday parties and groups as assigned.
• Assist with assigning tasks to Lookout Ridge Attendants and Event Staff as needed.
• Report acts of vandalism and equipment needing repair.
• Remove refuse from trash receptacles.
• Perform daily and nightly cleaning tasks of lobby and seating area, as well as play structure (by washing/wiping down/dusting/vacuuming and spot cleaning).
• Stock & clean restrooms as needed.
• Pick up debris and litter.
• Take initiative to do emergency cleaning. Including incident cleanup in Lookout Ridge playground.
• Perform all other duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age.
• Familiarity with automated office equipment including but not limited to personal computer, phone and copier.
• One year of customer service experience.
• Familiarities with basic computer software including Microsoft Office.

PREFERRED QUALIFICATIONS:

• One year of experience in a customer service or guest assistance setting.
• Experience utilizing an online program registration software (such as RecTrac).

Environment

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk, sit and talk or hear. The employee is occasionally required to use hands to finger, handling, feeling or operating objects, tools, or controls, and reaching with hands and arms. The employee is required to climb or balance, stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately noisy.

The employee will frequently work under changing priorities, in peak workloads, over-time situations, adverse conditions, and come in contact with clientele of various backgrounds and needs.

City of Woodbury Minnesota