Visitor Services Representative I

Visitor Services RepresentativeMass Audubon’s Boston Nature Center & Wildlife Sanctuary is seeking a Visitor Services Representative. This position performs day-to-day visitor engagement operations and ensures a positive, welcoming, enriching, and safe experience for all our members, visitors, and guests. This role is specifically responsible for providing excellent customer service while greeting visitors in person and by phone, providing orientation to the sanctuary, directing visitors throughout the property and trail systems, answering questions about events and programs, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership, and generally educating guests about Mass Audubon. The Visitor Services Representative plays an important, integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission.ResponsibilitiesGreet and provide information to members, visitors, and guests regarding the visitor center, sanctuary, trails, programs, and Mass Audubon in generalAnswer phone calls, monitor voice mail, and provide information, guidance, and directionAssist with the collection of program paymentsUpdate visitor signage, brochures, and bulletin case informationUnderstand and promote membership opportunitiesUse a cash register and credit card machine for salesMonitor radio and be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and proceduresHandle opening and closing procedures, including end-of-day register sales tallyingAssist with the set-up and clean-up of rentals taking place in the building, and on the propertyAssist with visitor services, volunteer training, and work cooperatively with volunteersWork with Property staff to monitor trail conditionsSupport sanctuary events and activities with operational tasks as neededProvide visitor services duties at other sanctuaries within Greater Boston Region where necessaryAttend staff meetings and trainings when requestedAssist in cleaning and sanitationOccasionally assist during peak periods such as holiday weekends or special eventsQualifications At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don’t believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don’t believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications:Must HavesAt least 21 years of ageDriver’s license and ability to drive Mass Audubon vehiclesExcellent people skills and enthusiasm for a team working environmentOrganized with strong written and verbal communication skillsStrong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or servicesOffice skills, including computer, copier, scanning, and phone systemExperience with varied computer software programs (Office 365, Outlook, Word, Excel)A demonstrated ability to work well with other staff, volunteers, and community representatives, as well as independently when necessaryCPR/First Aid Certification or willingness to obtain certificationAbility to relate to a diverse range of people and exercise cultural competence and inclusionNice to HavesAssociate's degree or equivalent experienceCustomer Service/Visitor Service experienceFormal training or other experience in either the natural sciences or educationCompensation, Benefits and Perks This position’s pay range is $20.00-$23.00/hour; actual rate of pay will reflect level of experience and qualifications relative to position requirements. This is a year-round position and earns vacation time as well as receives paid holidays.Work Schedule This is a year-round, part-time position. Approximately 18 hours per week with one weekend day, 10:00am-4:00pm.Other Requirements Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.Mass Audubon’s Commitment to Diversity, Equity, Inclusion, & Justice Mass Audubon embraces diversity and equal opportunity in a serious way. We are dedicated to forming a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. People of color are strongly encouraged to apply.Mass Audubon’s mission is to “protect the nature of Massachusetts for people and for wildlife” by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.Equal Employment Opportunity Statement Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.