Service Contract Specialist

Service Contract Administrator, Field Service

Have you ever used a self-checkout in a Home Depot, Target or Walmart? Played the slots at a Las Vegas MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES", then you've done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,000 global associates, 7 manufacturing sites, 12 corporate offices and a global field service organization.

What You'll Be Doing

As a Service Contract Administrator, Field Service, you will be part of a Service Contract Administration team that supports contract management and renewal process for CPI service business. You will work with the customer and the Field Service team to ensure accurate and timely contract administration.

• Operate the CPI agreement management system to effectively perform new contracts, contract renewals, RMAC (remove, move, add, change), and ensure alignment with company standards and customer expectations
• Communicate with customers to resolve issues with contract initiation and renewal
• Direct interaction with customers and technicians via phone and email
• Upsell customers to the more comprehensive service offering(s) aligned with customer needs
• Monitor and analyze contract performance over the previous year to ensure compliance with terms and identify areas for improvement or optimization
• Collaborate closely with Service Managers to understand customer needs and ensure contracts are tailored accordingly
• Quickly identify and resolve any discrepancies or issues in contracts, working directly with customers or internal teams as necessary
• Maintain comprehensive documentation of all contract agreements, amendments, and related correspondence
• Build and maintain strong relationships with customers through regular communication, understanding their needs, and ensuring their satisfaction with the contract process
• Provide back-up coverage to Dispatch Operations Team, assisting in dispatch functions when required, ensuring continuity in service
• Ensure adherence to legal and company policies related to contracts

Who We Are Looking For

Qualifications and Requirements

• Professional experience in Contract Administration
• Strong written and verbal communication skills
• Proficiency in English
• Proficiency in MS Office products, including Excel
• Flexibility to adapt to changing priorities and willingness to take on various responsibilities
• Commitment to understanding and fulfilling customer needs
• Alignment with our company's values

Personal Attributes

• Action Oriented: Timely decision-maker with a sense of urgency
• Analytical Thinker: Have insight and enjoy solving problems
• Customer Service Oriented: Have the drive to serve your "customers" and focus on responding promptly to project team needs
• Team Player and Adaptable: Approachable and willing to take on multiple responsibilities, able to adapt to changing priorities, comfortable with innovation, and willing to follow or lead based on the team's need
• Detail-Oriented: Pay close attention to the fine points of contracts and agreements, ensuring accuracy and compliance
• Comfortable with innovation: Have a passion for continuous improvement and are always seeking a better way
• Organized: Assembles all necessary materials and information before starting a task

What We Are Offering

• Generous paid time off, including sick and holiday
• Flexible work environments
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Defined career growth plans with opportunities outside your "comfort zone"
• Team Building activities that support innovation
• Discounts for childcare
• Tuition assistance
• Community involvement and volunteering events

Sound interesting? See why we are OneCPI!

CPI is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.