Shift Leader

Shift LeaderThe Shift Leader must possess outstanding business and interpersonal skills as well as the ability to maintain high standards of quality and guest satisfaction. The candidate must be a self-starter and goal oriented in achieving outcomes that will generate revenue and control costs. We are seeking experienced restaurant leadership talent to add to our teams. Our Leaders personally embrace and recognize Team Members for our company's vision, values, and culture.Duties and responsibilities:Create schedules for each crew member and ensure that he or she is working accordinglyProvide breaks to each crew member according to specified schedules and fill in as a crewmember when necessaryOversee the work of crew members to ensure delivery of fast and efficient service to each customerAssist new crew members in understanding the system and handling POS or order-taking machinesMonitor wait times for customers, ensuring that no customer has to wait for longer than the time stipulated by the companyTrain and develop new employees and ensure that they shadow experienced ones during the course of the shiftAssist with inventory control procedures to ensure that all needed supplies, kitchen utensils and equipment are constantly availableCreate and maintain effective liaison with vendors and suppliers to ensure timely delivery of supplies and equipmentOversee the work of kitchen staff to ensure preparation of quality food items and provide insight into rotating stored itemsHandle customers' complaints and ensure that they are resolved in a timely mannerOversee the closing and balancing of cash registers at the end of each shift and ensure that any issues are resolved immediatelyRequired to have strong customer service and communication skillsRequires you to have a high school diploma or equivalentReliable transportation and a flexible scheduleStand for up to 8 hours during a shift and be able to lift 30 to 50 poundsRequires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.