Case Manager, Compass SF HOME

About the Organization Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long‑term success. About the Team The SF HOME team empowers homeless San Francisco families to find safe, stable, affordable housing. Families receive help with housing search, money for move‑in costs and rent, and case management designed to set families up for long‑term housing stability. Compensation $27 – $31 per hour, 7.5 hours per day / 37.5 hours per week. Non‑exempt. Schedule Full‑time (37.5 hours/week), Monday – Friday, primarily during standard business hours. Location 1061 Market St, San Francisco and in the community. This role is fully in‑person (NOT hybrid or remote). Organizational Core Competencies Accountable • Adaptable • Client‑centered • Collaborative • Committed to Diversity, Equity, Inclusion, and Belonging • Resourceful What the Case Manager Will Do The Case Manager provides ongoing support to families enrolled in Compass’ rental subsidy program, with particular emphasis on maintaining housing and long‑term stability. This position includes driving around the Bay Area to visit families in their homes. Services to families are provided in a mix of Spanish and English depending on family need. Responsibilities Develop positive relationships with families that foster connection, support, and trust. Partner with families to develop short- and long-range stability, self‑sufficiency, and well‑being goals. Provide counseling, crisis intervention, and referrals to services offered both within Compass and externally. Connect with families regularly through office visits, home visits, and phone/email/text contact. Work with family and Compass finance team to ensure timely payment of rent and rental subsidies, and help families to navigate any challenges that arise with their landlord/property manager. Maintain accurate and up‑to‑date client files and promptly enter case notes, assessments, and service plans in Compass’ Salesforce database and ONE System. Case Manager Skills and Qualifications CA Driver’s License and ability to be approved as a Zipcar driver (personal vehicle NOT needed). Experience working with people in crisis. Demonstrated understanding of issues facing homeless and low‑income families. Strong interpersonal skills, including relationship‑building, networking, and ability to develop trusting relationships with a diverse set of individuals. Demonstrated commitment to diversity, equity, inclusion and belonging work. Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus. Compensation and Benefits Paid time off: 4 weeks of vacation the first year, 5 in the second. Also paid holidays, sick time, family leave. Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long‑term disability and life insurance. Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2‑6. Membership in OPEIU/Local 29 union. Equal Opportunity Employer Pursuant to the San Francisco Fair Chance Ordinance, Compass considers for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Consistent with the Americans with Disabilities Act and California civil rights law, Compass will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know. #J-18808-Ljbffr