Tech Lead

UKG Ready
Implementation Lead
Lowell, Massachusetts / Weston, Florida
Implementation Delivery Lead
The Implementation Manager is expected to drive a highly collaborative environment by
understanding the business as a whole and making resource deployment decisions to
meet project deliverables in a timely and efficient manner. He or she will lead a function or
team of individual contributors responsible for delivering the UKG Ready product to end
customers. This individual will also be responsible for creating and sustaining a culture of
highly engaged employees through the facilitation of development, continued learning,
clear directions and expectations, and continued process improvement.
Responsibilities include:
Manage a team of employees by providing goals, feedback, development, and continued learning
Provide technical leadership and guidance to the team to ensure projects are completed within expectations
Collaborate with direct team members, Project Managers, and peers to establish monthly delivery forecast that align with established organizational goals
Work with peers to assign projects based on skill, experience, and availability; clearly communicates task priorities, helping team members to adjust workload as needed
Anticipate problems or situations that could affect the team or peers. Assess the potential impact on own and others' work, and develop and execute the best work solution
Manage escalated situations, establish appropriate remediation plans, and execute the plan to remedy the situation
Track and monitor all team projects and engage as necessary to remove road blocks and ensure successful project delivery
Monitor team member performance and productivity metrics
Create a collaborative environment within the direct business team and throughout UKG
Encourage open and honest communication within direct team as well as across the organization
Continually solicit feedback from team members, peers, and supervisors in an effort to find new or better ways to operate, improve efficiency, and/or develop themselves
Drive the business to continually improve processes and efficiencies. This includes practicing risk taking as well as creating an environment where employees take risks
Proactively communicate relevant information to team members, peers, and superiors
Ensure all personal and team administrative tasks are completed timely and accurately
Ensure all personal are following the established best practices and methodologies
Maintain fiscal responsibility within your team
Basic Qualifications:
Experience working for a Cloud company and/or having managed an implementation team
10+ years of experience, with 5+ years of team lead or people management experience
Ability to travel up to 25%
Preferred Qualifications:
UKG Ready/WFC/WFD with HR/Payroll/HCM domain experience strongly preferred Bachelor's degree
Strong analytical skills with the track record of driving change and process improvements
Demonstrated ability to adapt to new technologies and changing environments
Demonstrated leadership skills with the ability to work as part of a project team
Excellent written and verbal communication, with the ability to work with all levels of individuals in