Forward Deployed Architect (former SWE)

At Pylon, We're Building The Future Of B2B Post Sales

We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.

Currently more than 1300 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List.

This is a fully in-person role; we do not offer remote or hybrid options. What you'll do

• Combine talking directly with customers with building solutions
• We're looking for a former SWE who understands what it means to do something once, automate it, and never do it again
• Migrate new customers off their old support system to Pylon
• Within your first week, run customer migration meetings
• Communicate directly with customers and become their main "problem-solver" as they navigate rebuilding their processes and data in Pylon
• Become a deep product expert and guide customers to the right solution. The customer isn't always right and they often don't know what they want. It's up to you to teach them
• Contribute to pre-sales calls as the be-all-end-all for potential solutions
• Be an expert not only in Pylon, but also the systems we migrate from (Zendesk, Intercom, etc.)
• Juggle many customers at once and drive them to completion.
• Iteratively improve the migration process

Requirements

• Located in (or will relocate to) New York OR San Francisco, and excited about working in-person
• Very organized, hard working and fast. You will be juggling many migrations at once.
• Detail-oriented and fast learner. You'll need to become the product expert in many tools quickly.
• An interest in tinkering with the product and suggesting improvements

Our perks

• Fully covered medical, dental, and vision insurance for employees
• 401(k) retirement plan
• Commuter benefits
• Parental leave
• 14 company holidays + unlimited PTO
• Annual offsite
• Lunch, dinner, and snacks at the office
• Fitness stipend

More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 90+ and growing!