Customer Service Coordinator

Job Description

Hamilton Connections is seeking candidates for a customer service coordinator position at a company in New Milford CT. This is a temp-to-hire position.

The customer service coordinator interacts with external and internal customers to process orders and answer/resolve inquiries about processing orders, products and services.

The hours are 8:15 a.m.-5 p.m., Monday-Friday. The salary is $20 an hour.

Job Responsibilities:

• Process customer orders according to their specific requirements and the established company policies
• Handle in house questions or issues between customer service and all other functional areas
• Receive customer concerns to resolve or communicate to other appropriate areas for resolution
• Appropriately record details of customer transactions or interactions
• Observe utmost confidentiality in all interactions with manager, peers and customers
• Maintain positive and professional relationships with customers and all internal staff
• Understand and follow all company policies
• Other duties and projects as assigned

Job Requirements:

• High school diploma or equivalent
• 1 year of related customer service experience
• Proficiency with computers including the Microsoft Office suite of applications (Excel, Word, PowerPoint)
• Knowledge of ERP or order-entry systems
• Time management skills and the ability to manage multiple tasks simultaneously
• Excellent phone skills and the ability to handle problems adeptly and leave customers satisfied
• Familiarity with Good Manufacturing Practices (GMP) is preferred
• Familiarity with Food Safety and Defense / HAACP is preferred
• Able to pass pre-employment screenings

Additional Information

Please select "Apply Online" to submit your application for this position.

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