Payment Processing Facilitator

Job Description

Job Description

Do you love helping people and being the person customers trust to solve their problems? If you also have an eye for detail and enjoy working with numbers, this could be the perfect fit.

Ivy Computer’s Payment Processing Facilitator is the financial liaison between our company and our customers.  This role is ideal for someone who enjoys connecting with customers by phone and email, solving problems, and creating a positive experience with every interaction. 

Your day will include: 

• Taking calls from customers needing help with payments
• Making outbound calls to follow up and resolve issues
• Walking customers through solutions step-by-step
• Monitoring and processing electronic payments
• Setting up and changing banking information
• Troubleshooting payment errors

This is a customer-facing role where you will spend a meaningful portion of your day on the phone supporting our amazing customers while also handling detail-oriented financial tasks.  Success requires both a high level of accuracy when working with numbers and a genuine commitment to delivering clear, professional, and friendly service during every interaction.

Requirements and Qualifications:

• Strong verbal communication skills and confidence on the phone

• Ability to deliver exceptional customer service by actively listening, resolving issues thoughtfully, and ensuring a positive, professional customer experience

• Detail-oriented with exceptional organizational skills
• Strong problem solver and analytical thinker who works well independently and as part of a team
• Ability to prioritize tasks and stay organized throughout the day
• Knowledge of Microsoft Suite and other administrative programs
• Above all, you must work and play well with others

Schedule

This position is full-time, Monday through Friday from 9:00am to 5:30pm.  Employees are expected to work in the office on Monday through Thursday.  After the initial training period, Fridays are optional work-from-home days as the needs of the position permit. 

Pay starts at $25/hour, depending on experience.

Benefits

Ivy Computer, Inc. has an excellent benefits package that includes medical insurance supplemented with an HRA for out-of-pocket expenses, dental and vision benefits, holiday pay, generous paid time off, 401k, life and disability insurance, a bonus plan, and tuition reimbursement opportunities. Highly competitive compensation. We even provide free car detailing!  

Just Be You, We Like You That Way!

We firmly believe collaboration among team members with varied pasts and perspectives generates deeper insights, resulting in actions that better serve our customers, employees, and community. Our goal is to foster an inclusive environment, celebrate diversity, and value respect for one another. We are committed to providing equal employment opportunities no matter who you are or where you are from.

This is an exciting time to be a part of the Ivy team. Vermont Business Magazine continues to name Ivy Computer, Inc. as one of the fastest growing technology companies in Vermont! We have been a leader in our industry for over 25 years. At Ivy we maintain a very relaxed office environment. Our team is happy, healthy, and well rounded. We believe in going the extra mile for our customers and our co-workers. At Ivy Computer, we love the work we do, and it shows.

So, does Ivy sound like the place for you?

How to Apply

If you are interested in joining our team, please submit your cover letter and resume.

Why do we want a cover letter?   Don't worry, we're not after a robotic cover letter repeating what's on your resume. Share what makes you, well, you! What drives you? What unique things do you bring to the table? Surprise us with the stuff that doesn't quite fit into those resume boxes.