Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Representative

Troy University

Customer Service Representative

The Customer Service Representative position is responsible for assisting customers (primarily Troy students and parents) by answering incoming phone calls regarding financial aid, admissions, student account services, enrollment management, and other related departmental areas in an effort to answer inquiries, resolve issues, and fulfill requests. Staff will also assist with clerical duties during the call center's off-peak periods as needed. Other job duties include:

  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Logs communications in database.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Provides general office support that assists in the functioning of the office including basic computer data entry, filing paperwork, sending and receiving faxes, and relaying messages.

Minimum Qualifications:

  • High school diploma or equivalent
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Computer proficient
  • Attentive to detail
  • Must be fluent in English and have ability to use correct grammar
  • Must have an enthusiastic and positive attitude, and a strong work ethic
  • Must have a genuine desire to help Troy, and a strong sense of school pride

Preferred Qualifications:

  • Minimum of one year of customer service experience
  • Familiarity with a higher education environment

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No

Work Hours:

  • Maximum of 19 hours per week
  • To be determined between the hours of 7am and 7pm, Monday through Friday
  • Some work on holidays may be required

List any hazardous conditions or physical demands required by this position: NA

Does this position have supervisory responsibility? No

Posting Date: 04/08/2026

Closing Date: Open Until Filled

Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Troy, AL vacancy
  • $16 per hour

     ...In-Bound Call Center Representative Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and...  ...: Full Time Relocation: N/A Salary: $16 an hour Customer Service Representative - DHS ICE HSI Tip Line Insight Technology... 
    Suggested
    Full time
    Work at office
    Remote work
    Relocation

    IronMountain Solutions

    Troy, AL
    1 day ago
  •  ...Customer Service Representative We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here! At Tower Loan, our Customer Service Representatives... 
    Suggested
    Full time
    Work at office
    Monday to Friday

    Tower Loan

    Troy, AL
    4 days ago
  •  ...Norris Insurance Group! We're thrilled to announce that our Mega Agency, representing Allstate Insurance, is expanding rapidly! We are currently seeking dynamic and motivated Customer Service Representative to join our team across three convenient locations. This is... 
    Suggested
    Full time
    Work at office
    Relocation
    Flexible hours
    Shift work

    Norris Insurance Group Llc

    Troy, AL
    3 days ago
  •  ...Job Description Job Description Kimber Mfg., Inc. Job Description     Job Title: Customer Service Representative   I  Location:  Troy, AL  Classification: Non-Exempt  Grade:  Hourly   Department: Customer Service  Reports To: Customer Support Supervisor... 
    Suggested
    Hourly pay
    Shift work
    Weekend work

    KIMBER MFG., INC.

    Troy, AL
    14 days ago
  • $40k - $60k

     ...salary, Flexible schedule, Opportunity for advancement, Paid time off, Training & development Role Description: As a Customer Service Representative - State Farm Agent Team Member with Bryant Smith - State Farm Agent, you will generate the kind of exceptional client... 
    Suggested
    For contractors
    Flexible hours

    Bryant Smith

    Troy, AL
    4 days ago
  • $40k - $60k

     ...development ROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for...  ...to our daily business operations and customers' success. You grow our agency through...  ...proactively marketing relevant products and services. Grow your career as you... 
    For contractors
    Flexible hours

    State Farm

    Troy, AL
    4 days ago
  •  ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage... 
    Contract work
    Part time
    Local area

    Dollar Tree

    Troy, AL
    2 days ago
  • $40k - $60k

     ...Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful client...  ...our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an... 
    For contractors
    Flexible hours

    State Farm

    Troy, AL
    4 days ago
  • $12 - $15 per hour

    Family Dollar is seeking Cashiers to assist customers, operate cash registers, and support daily store operations. Cashiers are responsible...  ...Family Dollar Cashiers are responsible for providing customer service, operating registers, handling cash transactions, assisting... 
    Hourly pay
    Full time
    Part time

    Family Dollar

    Troy, AL
    1 day ago
  •  ...executes start-to-finish tasks such as planograms, signage, price changes, and merchandise assembly while delivering legendary customer service. The job requires reliable attendance, ability to work varied shifts, and proactive communication with district leadership.... 
    Shift work

    Tractor Supply

    Troy, AL
    5 days ago
  • $15 - $18 per hour

    Best Buy Cashiers and Customer Service Associates assist customers with purchases, returns, exchanges, and general product questions while providing a friendly in-store experience. Responsibilities include operating the register, handling cash and card transactions, assisting... 
    Hourly pay

    Best Buy

    Troy, AL
    3 days ago
  • $40k - $60k

     ...Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful client...  ...our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive... 
    For contractors
    Flexible hours

    Bryant Smith

    Troy, AL
    5 days ago
  • $15 - $17.5 per hour

    Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering... 
    Hourly pay
    Work experience placement
    Seasonal work
    Local area
    Flexible hours
    Shift work
    Afternoon shift

    Walgreens

    Troy, AL
    5 days ago
  •  ...Norris Insurance Group! We're thrilled to announce that our Mega Agency, representing Allstate Insurance, is expanding rapidly! We are currently seeking dynamic and motivated Customer Service Representative to join our team across three convenient locations. This is... 
    Full time
    Work at office
    Relocation
    Flexible hours
    Shift work

    Norris Insurance Group Llc

    Troy, AL
    24 days ago
  • $17 - $23 per hour

    ALDI is seeking Customer Service Associates to work as Cashiers and Stockers supporting daily store operations in a fast-paced grocery store environment. Associates are responsible for operating the cash register, assisting customers, stocking shelves, unloading deliveries... 
    Hourly pay
    Full time
    Shift work
    Day shift
    Early shift

    Aldi Inc.

    Troy, AL
    3 days ago
  • $69k

     ...Job Description Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position...  ...communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications... 
    Remote job
    Work from home
    Flexible hours

    HMG Careers

    Troy, AL
    8 days ago
  •  ...standard hours, including evenings, weekends, and holidays, as needed.- Ability and willingness to travel in an official capacity representing Troy University, as needed.List any hazardous conditions or physical demands required by this position NADoes this position have... 
    Work at office
    Monday to Friday
    Flexible hours
    Afternoon shift

    Troy University

    Troy, AL
    2 days ago
  • $22 - $36 per hour

    The United States Postal Service (USPS) is seeking Mail Carriers and City Carrier Assistants (CCA) to deliver mail and packages to residential and business customers on assigned routes. Mail Carriers are responsible for sorting mail, loading mail and packages into delivery... 
    Hourly pay
    Full time
    Work at office
    Night shift

    USPS

    Troy, AL
    3 days ago
  • $23.47 - $38.62 per hour

     ...involves delivering and collecting mail while interacting with customers along the route. USPS offers training to prepare you for success...  ...: Deliver and collect mail on assigned routes Customer Service : Assist customers with postal needs and inquiries Administrative... 
    Hourly pay

    Postal Jobs Resource

    Troy, AL
    more than 2 months ago
  • $23.47 - $38.62 per hour

     ...holidays, with the potential for up to seven days of parcel delivery service. It is an excellent opportunity for those who enjoy working...  ...of mind for you and your family Key Responsibilities Customer Assistance : Address mail-related questions and service issues... 
    Hourly pay
    Weekend work

    Postal Jobs Resource

    Troy, AL
    more than 2 months ago
  • $23.47 - $38.62 per hour

     ...Role Overview USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. Position... 
    Hourly pay

    Postal Jobs Resource

    Troy, AL
    more than 2 months ago
  • $23.47 - $38.62 per hour

     ...Responsibilities Delivering Mail : Deliver mail and packages to homes and businesses on assigned routes Customer Assistance : Help customers with postal inquiries and service requests Sorting Mail : Organize and prepare mail by size, shape, and route for accurate delivery... 
    Hourly pay

    Postal Jobs Resource

    Troy, AL
    more than 2 months ago
  •  ...Posting Number - SF2525P Position Title - ID Office Clerk Position Type - Classified Staff/Hourly Department - Student Financial Services - Troy Division - Finance and Administration Campus - Troy Work Status - Part-Time (IPT) Temporary - No Location - Troy - T01 Job... 
    Hourly pay
    Temporary work
    Part time
    Work at office
    Monday to Friday

    Troy University

    Troy, AL
    3 days ago
  •  ...in payroll or human resources is preferred. The person in this role must be highly organized and accurate, possess exceptional customer service skills, and have a positive attitude. They must also be able to maintain confidentiality at all times and work with highly... 
    Full time

    Troy Medical Center

    Troy, AL
    5 days ago
  •  ...equipment after each use Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms Setting up tanning rooms for next customer according to Palm Beach Tan standards Assisting customers as needed Qualifications Must be at least 18 years of age... 
    Flexible hours
    Night shift

    Palm Beach Tan

    Troy, AL
    3 days ago
  • $15.5 per hour

     ...Delivering an Exceptional Guest Experience Provide friendly, prompt service at the register or self-checkout Suggest additional products...  ...of store in accordance with the method of that location. Customer Service Greets and interacts with new and regular guests in... 
    Hourly pay
    Full time
    Part time
    Work experience placement
    Work at office
    Local area
    Flexible hours
    Shift work
    Night shift

    RaceTrac

    Troy, AL
    1 day ago
  • Switchboard OperatorThe Switchboard Operator position in Telecommunications is responsible for answering the telephone in an appropriate and professional manner and transferring or directing calls to the correct area.Minimum Qualifications:High school diploma or equivalentAbility...
    Temporary work
    Part time

    Troy University

    Troy, AL
    5 days ago
  • Posting Details Position Information Posting Number SF2468P Position Title Switchboard Operator Position Type Classified Staff/Hourly Department Telecommunications - Troy Division Finance and Administration...
    Hourly pay
    Temporary work
    Part time

    Troy University

    Troy, AL
    1 day ago
  • $40k - $60k

     ...Responsive Recruiter As a Customer Relations Representative - State Farm Agent Team Member with Bryant Smith - State Farm Agent, you will generate...  ...insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit.... 

    Bryant Smith - State Farm Agent

    Troy, AL
    1 day ago
  • $18 - $23 per hour

     ...Manage accounts receivable. Handle collections. Assist the service manager and team as needed. Coordinate shipping. Order...  ...Essential Skills Administrative support Administration Customer service Office management Proficiency in Microsoft Office... 
    Contract work
    Temporary work
    Work at office

    Aerotek

    Troy, AL
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!