Readiness Response Operators - Fleet Operations

Job Description

Job Description

Royalty Staffing is helping an on-demand, autonomous ride-hailing company hire Readiness and Response Operators to support vehicle readiness, field response, and fleet operations for its public-facing autonomous vehicle service. This role is a unique blend of technical execution and field operations. You are not only a specialist in vehicle preparation but also a primary responder for on-road incident recovery. You will act as the face of the company during recovery events, assisting riders and remotely operating vehicles when necessary to keep the mission moving. While your focus is the Service Fleet, you remain a cross-functional resource capable of supporting the Test Fleet as needed.

The ideal candidate is safety-focused, technically capable, and comfortable working in fast-paced field environments. You remain calm under pressure, follow detailed procedures accurately, and provide professional support to riders and cross-functional teams.

Location - Las Vegas, NV, United States

Work environment - In-person

Expected pay - 29.00 USD Per Hour

Schedule - Full time (usually 30+ hours/week)

Assignment length - Ongoing

Available Shifts (After Training)

1st Shift: 7:30 AM - 4:00 PM

2nd Shift: 3:30 PM - 12:00 AM

3rd Shift: 11:30 PM - 8:00 AM

Training Schedule (First 4 Weeks)

AM Shift: Monday - Friday, 7:30 AM - 4:00 PM

PM Shift:  Monday - Friday, 3:30 PM - 12:00 AM

What you will do:

• Perform detailed pre-service and post-service readiness checks, including mechanical inspections, sensor verification, and required data-processing procedures.
• Respond to in-field vehicle incidents and coordinate safe recovery, repositioning, extraction, loading, and unloading activities.
• Operate autonomous vehicles using approved remote input tools to support recovery, repositioning, and movement through complex environments.
• Assist riders during recovery events by supporting safe vehicle entry and exit, providing clear updates, and maintaining a professional customer experience.
• Support riders and the public at pick-up and drop-off locations by answering questions and providing light concierge assistance.
• Use terminal commands, internal applications, and diagnostic tools to troubleshoot system blockers, power cycle hardware, and flash vehicle firmware.
• Maintain vehicle cleanliness and passenger readiness through interior and exterior detailing.
• Manage vehicle charging activities and help maintain charging and service infrastructure.
• Support vehicle movement and storage across multiple sites.
• Assist with new market launches, including vehicle deployment, site organization, and readiness inspections.
• Track and replenish cleaning supplies, passenger amenities, minor hardware, and other fleet consumables.
• Document incidents, technical issues, recovery activities, and vehicle status updates accurately and in real time.
• Support both service fleet and test fleet operations as business needs require.
• Follow all safety procedures and use required personal protective equipment.

Requirements

• 2–4 years of work experience in a fast-paced environment that blends logistics with customer service (e.g., hospitality, aviation ground ops, emergency response, or fleet management).
• Must pass a background check, MVR (No tickets or accidents within the last 3 years) check, and drug screen. Must comply with the Substance Abuse Policy.
• Proven ability to execute complex procedures with a high degree of accuracy and a "customer-first" sense of urgency.
• Comfort using terminal commands, mobile devices, laptops, and remote operation interfaces to manage vehicle states and report anomalies.
• Must possess a valid driver’s license with a clean/excellent driving record. Experience with precision driving in high-traffic urban environments is a plus. Ability to lift up to 50 pounds; ability to stand, walk, push, pull, squat, bend, and reach during shifts in both a workshop and public road environment.
• Proven track record of maintaining a calm, professional demeanor during high-pressure situations or unexpected disruptions on public roads.
• This role will require safety boots that conform to ASTM F2412 / F2413 requirements.

Benefits

• Pre-tax commuter benefits
• Employer Subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• All costs for short- and long-term disability and life insurance
• 401k package