Patient Coordinator

Patient CoordinatorPatient Coordinators play a key role in creating an exceptional first and lasting impression for patients at Mays Plastic Surgery & The Spa at MPS. This position is responsible for delivering outstanding customer service, managing front desk operations, and assisting patients with skincare purchases.Key ResponsibilitiesPatient Experience & Front Desk Operations• Greet all patients warmly and ensure a professional, welcoming environment. • Check patients in and out efficiently while maintaining confidentiality and accuracy. • Collect payments, process transactions, and balance daily reconciliation. • Confirm appointments, update patient information, and ensure all necessary forms are completed. • Communicate with spa and clinical staff to ensure smooth patient flow and exceptional care. • Provide education about available services, skincare lines, memberships, and promotions.Administrative & Team Support• Answer phone calls and respond to patient inquiries professionally and promptly. • Collaborate with the other front desk, spa, and clinical teams to ensure a seamless patient experience.Qualifications• Minimum 3–4 years of experience in a medical office, medical spa, dermatology, or aesthetic office. • Proven experience with retail or skincare product sales preferred. • Strong communication and customer service skills. • Organized, dependable, and comfortable in a fast-paced environment. • Proficient in EMR/practice management software and Microsoft Office Suite. • Professional appearance and demeanor consistent with a luxury med spa environment. Mays Plastic Surgery and Med Spa is Louisville's newest and premier Plastic Surgery and Med Spa clinic. Led by Dr. Chet Mays, board-certified plastic surgeon.