L&D Specialist

Learning And Development Business Partner (Operations)

Auris is the payroll and HR partner built for small and medium-sized businesses who can't afford to get it wrong. Trusted by over 50,000 businesses nationwide, Auris pairs easy-to-use technology with real human services to give leaders the confidence that every detail is done right - so they can focus on growing their team and their business. Acquired by Acrisure in 2025, Auris formerly Heartland Payroll is accelerating its vision to deliver seamless human-centered technology to help small businesses thrive.

The Learning and Development Business Partner (Operations) is responsible for delivering training programs and supporting learning resources for our operations team members, including teams responsible for client onboarding, payroll processing, service delivery, and customer support. This role also partners with business leaders to identify learning needs and deliver impactful solutions. Training includes, but is not limited to, new hire training and foundational skills, advanced technical skills, continued education, leadership development, etc. This role builds upon foundational training skills and demonstrates increasing independence in facilitation, content support, and consultative engagement. The L&D Business Partner role applies payroll expertise, learning methodologies, strategic thinking and collaboration skills to improve training effectiveness and support business outcomes, while continuing to refine facilitation, design, and evaluation capabilities.

What Part Will You Play?

• Facilitate in-person new hire training and onboarding programs to ensure a consistent, engaging learning experience
• Create, update, maintain, and contribute to training content, including reference materials, presentations, and learning aids
• Partner with business stakeholders and leaders to identify learning needs and recommend appropriate solutions
• Tailor training delivery to audience needs within established frameworks and guidelines
• Participate in training analysis, evaluation, and follow-up activities to assess effectiveness and support business outcomes
• Collaborate with cross-functional stakeholders to ensure training content accuracy, relevance, and alignment with operational needs
• Support onboarding, cross-training, and knowledge-sharing initiatives for peers and stakeholders
• Continue to build payroll, product, and training knowledge through ongoing learning and feedback

Minimum Qualifications

• 2-4 years of Payroll Service Bureau experience required
• Experience delivering training, mentoring, or facilitating learning (formal or informal)
• Demonstrated ability to apply payroll knowledge in training or knowledge transfer settings
• Ability to independently facilitate standard training sessions and manage classroom or virtual delivery environments
• Must be able to work onsite at the designated office location; this position is an in-office role.

Preferred Qualifications

• 2 years experience supporting multiple phases of the training lifecycle (analysis, design, delivery, evaluation)
• Bachelor's degree (or equivalent experience)
• CPP certification

What are our Desired Skills and Capabilities?

• Apply Adult Learning Theory concepts to facilitate engaging and effective training sessions
• Independently deliver training using approved materials while adapting delivery to diverse audiences
• Manage time, pacing, and participant engagement across training sessions and initiatives
• Support and conduct consultative discussions related to payroll systems, processes, and ancillary products with growing confidence
• Apply company policies, procedures, and training standards to resolve a variety of training-related issues
• Navigate required training and payroll systems with proficiency to support delivery, documentation, and reporting
• Collaborate effectively with peers and stakeholders to support program improvements and knowledge transfer
• Ability to work in a fast-paced environment
• Experience delivering results and measurable outcomes

What we offer

• Competitive compensation and performance incentives.
• Comprehensive benefits package.
• Collaborative, mission-driven culture with high visibility and impact.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting View email address on click.appcast.io.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.