Technical Consultant - Patient Monitoring (Field: San Francisco, CA)

Technical Consultant - Patient Monitoring (Field: San Francisco, CA) Your role: Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows. Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches. Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing. Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long‑term performance. Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies. Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues. Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures. Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations. Collaborate with cross‑functional teams including senior engineers, clinical partners, sales, and service teams to deliver high‑quality outcomes. Continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction. You're the right fit if: Minimum 2.5 years of professional working experience in IT services or related technical environments, preferably in a hospital‑based healthcare setting. Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred. Foundational understanding of IT systems, networking concepts, and technical troubleshooting. Computer networking certification preferred (e.g. CompTIA Network+, CCNA). CCNA encouraged for career progression. Associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and experience. Bachelor’s degree preferred. Must be able to: travel approximately 75% of the time across specified geography; work flexible hours including non‑standard hours, overtime, weekends, and on‑call rotations; work in office/home office or remote setting and in hospital/healthcare environment; wear required personal protective equipment; and maintain strong attention to detail, organizational and communication skills, disciplined approach to processes, and growth mindset. Compensation and Benefits The hourly pay range for this position in California is $32.00 to $51.00, plus overtime eligible. Additional compensation may include field service incentive bonus plans, on‑call pay, company fleet/car, training, and advancement opportunities. Employees are eligible for a comprehensive benefits program that includes generous PTO, 401(k) up to 7% match, HSA with company contribution, stock purchase plan, education reimbursement, and more. US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work‑authorized visa now or in the future. Company relocation benefits will not be provided for this position. The position requires residence in or within commuting distance to San Francisco, CA. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace. #J-18808-Ljbffr Philips North America