IT Support Specialist

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JOB DESCRIPTION

IT SUPPORT SPECIALIST

CLASSIFICATION Year-round; Full-time


FLSA Exempt

REPORTS TO Director of Technology

LOCATION Park City, UT

TRAVEL < 5%

SALARY $60k-$80k

BENEFITS 401k with 4% company match; medical and dental benefits; pet insurance; generous flexible time off; access to athlete gym; staff lunch on Thursdays; hybrid work schedule

U.S. Ski & Snowboard is seeking an IT Support Specialist. This is a full-time, beneficial position eligible for our full benefits package including medical insurance and retirement. For inquiries or help with your application, please email View email address on click.appcast.io.

SUMMARY / OBJECTIVE

US Ski & Snowboard is seeking an IT Support Specialist to join our collaborative IT team. This role is intended to provide operational support across end-user computing, endpoint management, systems administration, and day-to-day IT operations while serving as a strong backup and support resource for the current Systems Administrator.

This position combines Tier 1-2 help desk responsibilities with systems administration duties in a fast-paced and highly collaborative environment. The ideal candidate is technically capable, adaptable, service-oriented, and comfortable supporting users across a broad range of technologies and operational needs.

The role is designed for someone with strong IT fundamentals who can operate independently, communicate effectively with staff at all levels, and contribute across multiple areas of infrastructure and support operations.

About Us :

U.S. Ski & Snowboard is committed to lead, encourage, and support athletes in achieving excellence and making the United States of America the Best in the World in Olympic skiing and snowboarding. We are committed to fostering, cultivating and maintaining a culture of diversity, equity, and inclusion by creating an environment in which diversity is valued, equity is striven for, and inclusion is embraced.

ROLES & RESPONSIBILITIES

End-User Support & IT Operations

• Manage Tier 1-2 help desk tickets and escalations across the organization.
• Troubleshoot hardware, software, networking, conferencing, and access-related issues.
• Support onboarding and offboarding activities including device setup, account provisioning, and access management.
• Maintain and audit IT inventory and lifecycle management processes.
• Coordinate procurement activities with approved vendors.
• Assist with software licensing management, renewals, and audit preparation.
• Maintain IT support documentation and internal knowledge base resources.
• Provide responsive support in a dynamic environment with shifting priorities and ad hoc requests.

Endpoint & Mobile Device Management

• Administer and maintain the organization's MDM platform.
• Support Windows, macOS, and iOS device management across the environment.
• Configure device enrollment, compliance policies, application deployment, patch management, and endpoint security baselines.
• Monitor endpoint health, remediation activities, and operational compliance.
• Support zero-touch deployment and automated provisioning workflows.
• Assist with mobile device troubleshooting and telecom support.
• Support Zoom Phone and related communication platforms.

Identity & Access Management

• Administer Microsoft 365 and Google Workspace environments.
• Manage user lifecycle processes including onboarding, offboarding, permissions, and role-based access.
• Configure and support SSO, MFA, conditional access, and identity provisioning services.
• Troubleshoot authentication, federation, and account access issues.

Cybersecurity & Compliance

• Monitor and respond to endpoint security alerts, suspicious activity, and operational security incidents.
• Support vulnerability remediation, patch compliance, and endpoint protection initiatives.
• Maintain and support endpoint detection and response tooling including SentinelOne.
• Participate in incident response and root cause analysis activities.
• Support security standards, operational procedures, and compliance initiatives.
• Assist with protection of sensitive organizational data including PHI, PII, and donor information.
• Support security awareness initiatives and user education efforts.
• Conduct periodic security audits and assist with system hardening activities.

Systems Administration

• Provide operational support for cloud, SaaS, and on-premise systems.
• Assist with management of on-premise server infrastructure including OS patching, firmware updates, hypervisor maintenance, and capacity planning.
• Support regular patching activities across servers, endpoints, and network devices.
• Administer secure file access solutions and endpoint connectivity technologies.
• Support scripting and automation efforts using PowerShell or Bash where applicable.
• Assist with backups, disaster recovery testing, and system monitoring solutions.
• Support and troubleshoot hybrid conferencing environments including Zoom Rooms and Microsoft Teams Rooms.
• Manage office printers, multifunction devices, and related peripherals.
• Document infrastructure, workflows, technical procedures, and operational runbooks.

Network Administration

• Support core network infrastructure including VLAN segmentation, DNS, DHCP, wireless networking, and routing policies.
• Assist with Zero Trust Network Access administration and endpoint policy enforcement.
• Monitor network performance and troubleshoot connectivity issues.
• Support wireless access point management and guest network operations.

Building Technology & Access Control Support

• Support building operations technologies including access control systems, security cameras, and facility management platforms.
• Provide backup support for facilities-related access administration.
• Assist with employee access card management and operational building systems support as needed.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES & EXPERIENCE

Required Qualifications

• 3-5 years of experience in IT support, systems administration, or infrastructure support roles.
• Strong troubleshooting skills across macOS, Windows, and mobile devices.
• Experience supporting Microsoft 365 and Google Workspace environments.
• Working knowledge of networking fundamentals including VLANs, DNS, DHCP, and wireless networking.
• Familiarity with cybersecurity best practices, endpoint security, and access management concepts.
• Experience working within ticketing systems and IT operational workflows.
• Strong communication skills and ability to support non-technical users professionally.
• Comfortable operating in a fast-paced, collaborative environment with changing priorities.

Preferred Qualifications

• Experience with:
  • Microsoft Office 365
  • Google Workspace
  • MDM platforms
  • Zendesk or similar ticketing systems
  • Zoom Phone or VoIP platforms
  • Sentinel One or other EDR solutions
  • Zoom Rooms or Microsoft Teams Rooms
  • Zero Trust Network Access and VPN
  • Azure, AWS, GCP, or Cloudflare environments
• Exposure to PowerShell, Bash, or automation scripting.
• Relevant certifications such as:
  • CompTIA Security+
  • Microsoft MS-102
  • ITIL
  • Cloudflare certifications

Desired Attributes

• Service-oriented and approachable with strong interpersonal skills.
• Adaptable and comfortable managing shifting priorities and urgent requests.
• Strong organizational skills and attention to detail.
• Collaborative mindset with willingness to support multiple operational areas.
• Self-motivated with strong troubleshooting and problem-solving abilities.

This position is intended to serve as an operationally focused IT Support Specialist role that complements and supports the Systems Administrator function while helping maintain continuity across endpoint management, user support, infrastructure operations, and organizational IT services.

WORK ENVIRONMENT & REPORTING

• Reports to the Director of Technology and collaborates closely with a small, highly collaborative IT team.
• Hybrid work environment with approximately 4 days onsite per week.
• Occasional onsite support required for infrastructure, facilities systems, and organizational events.
• Participation in shared on-call support rotation for critical incidents and outages may be required.

U.S. SKI AND SNOWBOARD EEO STATEMENT

U.S. Ski & Snowboard is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. U.S. Ski & Snowboard's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.