Mobile Unit Driver

Patient Services Representative II/Mobile Unit Driver

David Raines Community Health Centers is looking for passionate, qualified applicants to join our team!

The Patient Services Representative II/Mobile Unit Driver (Shreveport and Vivian, LA area) is responsible for pick-up of the Medical Mobile Unit from storage parking. Transport medical staff to designated area in a safe and timely manner as the schedule warrants. Maintain Medical Mobile Unit cleanliness and keep in optimum working order as warranted by owner's manuals. Complete daily log for unit. Responsible for setup and breakdown of required materials, safety of parked vehicles, and monitors all fluid levels. Answer assigned work cell phone, greets, assists and directs patients and other potential patients seeking information. Screens and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquires related to patient access processes, policies, and/or other related information. Performs clerical duties to support the daily business activities of the Mobile Unit.

Working Experience Requirements:

• Driving the mobile units to and from the designated school sites.
• Complete daily vehicle pre-trip and post trip inspections.
• Participates and successfully completes driver education course(s) as required by DRCHC. Follows all traffic laws.
• Maintain vehicle cleanliness by keeping the vehicle clean inside and outside. Ensures neat, clean, and safe appearance. Strictly obeys infection control policies.
• Reports all mechanical problems to supervisor as soon as possible. Assists in general maintenance if needed. Keeps a log on all repairs, maintenance, and inspections.
• Demonstrates responsibility for the containment of DRCHC costs and conserves supplies and equipment.
• Has a complete understanding of DRCHC's fire and safety procedures as outlined in the Fire and Safety manual.
• Assist all patients with intake, registration, collection of payments and/or deductibles to include clinical care and services and healthcare related needs regarding scheduling appointments, follow-ups, referrals, transportation, insurance verification, etc.
• Transporting patients and clients utilizing company vehicles in a safe and professional manner.
• Updates and verifies patient information addresses, contact details, insurance information, and medical histories on every visit.
• Ensures all confidential personal health information and financial information is entered into computerized system with a high rate of accuracy.
• Provide excellent customer service and be able to communicate effectively with internal and external personal.
• Answers and/or directs patient inquiries or complaints to the appropriate medical staff member.
• Assists in care and maintenance of department equipment and supplies.
• Reviews supplies request orders to maintain an adequate inventory of supplies.
• Performs any administrative and clerical job-related duties as needed, assigned or requested.
• Employment would be a full-time (40) hours per week/ non-exempt position during the SBHC calendar school year as established and approved by the governing school board.
• Work schedules are generally Monday thru Friday, based on clinical operations and during the approved SBHC calendar year (August - May). Work schedules are not a contract of employment and may change at the needs of the DRCHC.
• Complies with all federal and local laws in ensuring patient privacy and DRCHC policies and procedures.

Education/Experience Requirements: (The minimum qualifications can be with any combination of education and/or experience.)

• High School Diploma or equivalent.
• Valid Louisiana Driver's license with a clean driving record and maintains good driving record.
• Experience in customer service and/or working as a patient representative.
• At least two years of healthcare experience.
• Strong interpersonal and communication skills.
• Meticulous attention to detail.
• Must be able to operate a computer.
• Must have 2 - 3 years of experience driving and maintaining medium to heavy trucks, mobile units, or RVs.

***Applicants must have a driving record with no DUI convictions and not more than 2 moving violations within the last 3yrs.

WHAT WE OFFER? We offer 11 paid holidays each year, paid time off and extended leave days, discounted services, loan repayment options and continuing education days to name a few. Eligibility for all benefits is based on position and job classification.

WHO WE ARE? DRCHC exists to provide quality, accessible, affordable and comprehensive health care services to all. We have six center locations and twelve school-based facilities in five cities throughout Northwest Louisiana and corporate headquarters in Shreveport. DRCHC has a licensed patient pharmacy and a state approved Medicaid application center. We even offer transportation for medical and dental appointments. Our staff work as a team to ensure the mission, vision and purpose of DRCHC is achieved daily.