Customer Service / Inside Sales Associate

Job Description

Job Description

About TDK-Lambda Americas 

At TDK-Lambda Americas , we power the technologies that keep the world moving. As part of the global TDK Corporation, we're a trusted leader in power conversion technology, designing innovative power supplies used in medical, industrial, defense, factory automation, and other mission-critical industries.

We're more than a company—we're a team of innovators who value collaboration, continuous improvement, and new ideas. With competitive benefits, opportunities for professional growth, and a culture where employees are empowered to make an impact, TDK-Lambda Americas is a place where you can build a meaningful career.

The Opportunity

We're looking for a customer-focused Customer Service / Inside Sales Associate to serve as a key connection between our customers, Sales team, and internal operations.

In this role, you'll manage the customer order process from entry through shipment, support returns and repairs, and build strong relationships with key customers. You'll work across departments to solve problems, keep orders moving, and create solutions that make it easier for our customers to do business with TDK-Lambda.

If you're organized, proactive, and enjoy turning customer challenges into solutions, we'd love to hear from you.

What You'll Do

• Manage customer orders and RMAs from initial request through processing, scheduling, and shipment.
• Review orders for accuracy and compliance with applicable terms, conditions, contracts, and ISO requirements.
• Enter and maintain customer orders in our ERP system, assign delivery dates, and provide timely order acknowledgments.
• Monitor order and RMA backlogs to ensure products and repairs remain on schedule.
• Proactively communicate order status, shipping updates, delays, and changes to customers.
• Partner with customers and Sales Representatives to manage requests for expedited orders, cancellations, returns, and other order changes.
• Develop strong relationships with key customers and understand their unique business needs.
• Identify creative solutions and process improvements that enhance the customer experience.
• Coordinate new customer setup and required documentation with the Finance team.
• Support Regional Sales Managers and Sales Representative firms with customer information, reports, and other sales-related needs.
• Respond to nontechnical customer inquiries through the Inside Sales phone line.
• Collaborate with Sales, Finance, Operations, Logistics, and other internal teams to resolve customer and order-related issues.

What We're Looking For Required Qualifications

• Bachelor's degree, associate degree, technical education, or equivalent combination of education and relevant experience.
• 5+ years of experience in customer service, inside sales, order management, sales support, or a related role.
• Experience working with ERP or order-management systems.
• Proficiency with Microsoft Excel and Word.
• Understanding of supply and demand, order flow, and the movement of products from factory to customer.
• Familiarity with shipping, carriers, service levels, and cost-effective delivery options.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong attention to detail, organization, and administrative skills.
• Ability to manage multiple priorities and changing deadlines in a fast-paced environment.
• Strong problem-solving skills and sound professional judgment.

Preferred Qualifications

• Experience supporting B2B or manufacturing customers.
• Experience managing purchase orders, RMAs, order backlogs, and customer contracts.
• Experience supporting Tier 1 or strategic customers.
• Experience working with Sales Representatives or Regional Sales teams.
• Advanced Excel skills, including creating spreadsheets and reports.
• Experience identifying or implementing process improvements.

What Will Make You Successful

You'll thrive in this role if you're someone who takes ownership of the customer experience and doesn't wait for a problem to become urgent after addressing it. We're looking for someone who is:

• Customer-focused and relationship-driven
• Highly organized and detail-oriented
• Proactive about communicating updates and resolving issues
• Comfortable juggling multiple priorities and deadlines
• Calm and professional during high-volume or revenue-critical periods
• Resourceful when a standard process doesn't solve the problem
• Collaborative across Sales, Operations, Finance, and other departments
• Open to new ideas and continuously looking for ways to improve

Why You'll Love This Role

• Build meaningful relationships with key TDK-Lambda customers.
• Own the customer experience from order entry through delivery.
• Work closely with Sales and multiple areas of the business.
• Solve real customer and operational challenges.
• Have the opportunity to recommend and implement process improvements.
• Gain exposure to sales, operations, logistics, and manufacturing.
• Build your career within a global technology organization.

Compensation & Benefits

• Annual base salary: $58,000–$68,000
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Educational assistance
• Employee recognition and service award programs
• Career growth opportunities within TDK

Actual base pay will depend on factors including relevant experience, training, transferable skills, business needs, and market conditions. The salary range is subject to change and may be modified in the future.

This is an in-office position located in the San Diego, California area.

Equal Opportunity Employer

TDK-Lambda Americas is an Equal Opportunity and Affirmative Action Employer committed to providing an inclusive workplace. Employment decisions are based on qualifications, experience, and business needs without regard to legally protected characteristics. Reasonable accommodations are available throughout the hiring process and employment for qualified individuals with disabilities.