Parts Counter

Job Description

Job Description

Company Profile:

Anderson Equipment Company is one of the largest heavy equipment distribution companies in the Northeast. It is a family-owned, private company that has consistently grown and achieved financial success for almost 90 years. Currently in its third generation of family ownership and management, the company spans six states – West Virginia, Pennsylvania, New York, New Hampshire, Vermont, and Maine with 19 branch locations.

Job Description Summary:

The Parts Counter person will be responsible assisting customers and Anderson branches in fulfilling their specific needs for parts. This will require a thorough understanding of Anderson’s equipment product lines and the parts for each equipment model (make, year, type).

Customer Orders

• Answering calls or emails to determine customer needs or questions; Researching and determining the correct parts needed; Finding the part in Anderson’s warehouses or other locations such as manufacturers or 3rd parties; Arranging for fulfillment of the order, including tracking partial shipments and fulfillment.

Inventory Control

• Maintaining accurate records in Anderson’s computer systems for all inventory.

Parts Selling and Customer Service

• Recommend and sell related items as requested by customer; Understand what components must be sold together to completely satisfy customer needs and maximize AEC's revenues; Handle customer complaints in a professional and friendly manner .

Coordinate with the Service Department

• This is a critical function to ensure technicians have correct parts for work orders.

Required Qualifications:

• High school diploma or equivalent;
• Work Experience in Parts position at Heavy Equipment, Auto, Parts dealerships;
• Proficiency with computers including preparing looking up inventory parts, preparing tickets for filling orders and shipping;
• Demonstrated knowledge of inventory controls, documentation, filling orders, shipping, receiving;
• Professional communication skills to promote parts sales to customers and to resolve issues.

Compensation and Benefits:

• Compensation depends on location, experience/skills, overtime: $22.00 -$26.00 per hour.
• Benefits include Medical and Prescription Drugs, Dental, Vision, Life Insurance, STD, LTD, Heath Savings Account, Employee Assistance Program, Paid Time Off (PTO).
• Retirement Savings is a 401K Plan with Match and Profit Sharing contributed by the Company.
• The Company supports professional development through career advancement opportunities, transfers to other branch locations, tuition reimbursement, and company-sponsored training programs.