Manager, Expense Operations & User Support

Manager, Expense Operations & User Support

The Expense Operations & User Support Manager is a key member of the Travel & Expense Management team, responsible for coordinating the support of expense operations and delivering high-quality end-user support, with a primary focus on the organization's expense management system (e.g., SAP Concur Expense). This role partners closely with employees, finance teams, and system administrators to ensure accurate, compliant, and efficient expense processing. The position emphasizes user support, issue resolution, system administration support, and the development of clear, user-friendly documentation and training resources through the organization's knowledge management platform. The ideal candidate is highly detail-oriented, technically proficient in expense management systems, and skilled at translating policies and procedures into practical guidance that promotes consistent, positive user experience.

Job Responsibilities:

• User Support & Issue Resolution
• Training & Documentation
• Operational Reporting & Monitoring
• Access Provisioning & Controls
• Accounting Support & Transaction Analysis (Corporate Card)
• Compliance & Process Support
• Cross-Functional Collaboration (Travel & Card)
• Collaboration & Continuous Improvement
• Other Duties as Assigned

Qualifications:

• Bachelor's degree in Business, Finance, Accounting, Information Systems, or a related field, or an equivalent combination of education and experience.
• Experience supporting an enterprise expense management system (such as SAP Concur Expense or similar platform).
• Three to five years of experience in expense operations, financial operations, accounting support, shared services, or customer support.
• Working knowledge of accounting principles, including expense coding, reconciliations, and financial controls.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent customer service, written communication, and interpersonal skills.
• Ability to interpret and apply policies, procedures, and internal controls.
• Proficiency with Microsoft Office, particularly Excel.

Preferred :

• Experience supporting enterprise ERP or financial systems (e.g., SAP, Oracle, Workday, PeopleSoft, or similar platforms).
• Experience administering or supporting SAP Concur Expense or another enterprise expense management solution.
• Familiarity with customer relationship management (CRM), ticketing, or knowledge management systems.
• Understanding of Chart of Accounts structures, financial data flows, and approval workflow processes.
• Experience supporting corporate card programs and expense reimbursement processes.
• Experience with audit support, internal controls, and compliance initiatives.
• Experience using reporting, analytics, or business intelligence tools.
• Experience working in a large, decentralized, or matrixed organization.

Job Location - City, State

Philadelphia, Pennsylvania