Care Coordinator - Special Needs Basic Care (SNBC) - Twin Cities MN

As an SNBC Care Coordinator, you will make outbound calls and respond to a telephonic member queue and crisis calls. This position combines working remotely at home (~85%) with in-person meetings with members (~15%) and occasional on-site meetings at the corporate headquarters. Residency in or near the Twin Cities, MN metro is required. The schedule is Monday through Friday, 8:00am – 5:00pm CST. Benefits Competitive salary Generous paid time off Medical, dental, vision, and behavioral health benefits 401(k) with company match Family support and wellness resources Tuition reimbursement and dedicated learning time Career development opportunities across a fast‑growing organization Primary Responsibilities Provide telephonic care coordination to MN Medicaid members with a mental health disability Complete annual face-to-face meeting for qualified members Manage gaps in care for members in both their mental health and medical needs (i.e., readmissions to higher levels of care, annual exams/services, etc.) Manage member transitions to and from acute care settings (admissions/discharges) Complete annual Health Risk Assessments and Care Plans for members Coordinate and collaborate care with providers, facilities, and supports Make clinically appropriate referrals for members Coordinate and authorize medically appropriate services for members Answer calls on the Special Needs Basic Care (SNBC) member queue and on the crisis line Schedule and facilitate care conferences with members' providers Work with internal clinical teams to manage members' needs Required Qualifications Master's or Doctoral Degree in Psychology, Social Work, Counseling, or related field Active, unrestricted, independent license in Minnesota: LP, LPCC, LICSW, LMFT 2+ years of clinical experience in a behavioral health setting Proven ability to work in multiple computer and web-based applications simultaneously Valid driver's license and access to reliable transportation that will allow you to travel within the Metro for annual member visits (up to 15%) and occasional in-office meetings Live in or near the Twin Cities, MN Dedicated, distraction‑free workspace and high‑speed internet at home Preferred Qualifications Case Management experience Experience managing a caseload Experience working with Adults with Severe and Persistent Mental Illness (SPMI) Experience with Substance Use Disorders (SUD) Experience working on a phone queue or crisis line Experience working in a strength‑based recovery model Experience using motivational interviewing Experience making home visits Proven organizational skills Proven ability to work independently Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $60,200 to $107,400 annually based on full‑time employment. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr Optum