Pest Control Service Manager

Join The BugmanTop Five Reason to work at the BugmanPositive & fun company cultureOutstanding reputation in the communityCapable and competent team membersOpportunity for advancementGreat pay & benefitsA Message from the President and CEO, Brian OlsonI want to personally let you know that here at the Bugman we walk our talk and live out our Core Values every day. It's not unusual to meet team members here at the Bugman that have been with our company for 10, 20, 25 years. It's not by accident- we take care of our team members, and our team members take care of our customers.If you are looking for somewhere to call home, you might have just found it - apply today!Thank you,Brian OlsonCompany OverviewThe Bugman, an award winning termite and pest control company, is now seeking experienced Service Manager to join our team. We're growing at a rapid pace and are looking for committed and hard working individuals dedicated to customer service. We offer competitive benefits, an awesome team culture, and a casual but professional atmosphere. If you have high standards and want to work with the "best of the best," apply with us!We're different from other pest and termite companies – we are known in the community for having the highest standards of work, with an undisputed reputation for customer service. Since 1958, our success has been built upon professional application, the highest craftsmanship, and most importantly a team of committed and successful individuals dedicated to customer service.This is not just a "job." We are offering a career opportunity to work with people who value your work ethic and commitment to quality work. We have very little turnover because we treat our people right!At the Bugman, we offer a fun and motivating workplace experience. People like working here! Our managers are more like coaches – they provide support and encouragement to be your best.Position OverviewThe Service Manager is a key leader responsible for directing daily field operations with a strong focus on customer satisfaction and service excellence. This role ensures that the production team consistently delivers high-quality results while protecting and enhancing the company's reputation. This position is responsible for managing a team of skilled service technicians, coordinating schedules, monitoring performance, and maintaining compliance with industry regulations and company policies.In addition to team management, the Service Manager collaborates with sales, customer service, and leadership to ensure clear communication, operational efficiency, and alignment across departments. Success in this role is achieving service quality goals, maximize first service resolution, fostering a positive and engaged team culture, and contributing to the company's growth and reputation as a trusted leader in the industry.As a Service Manager, you willLead a team of termite and pest techniciansOversee service routes for maximum efficiencyMonitor service quality and metricsServe as the subject master expert on SPCB regulationsResolve customer service opportunitiesMaintain accurate service and team member recordsManage equipment and inventory maintenanceOversee vehicle fleetExhibit performance standards and values expected of your teamRequirementsValid SPCB Branch 2 and 3 licenseBachelor's degree, MBA or related advanced degreeMinimum 2-3 years of experience in a Service Management roleAbility to maintain confidentiality and handle sensitive informationVerifiable referencesSuccessful completion of a drug screeningProficient with Microsoft Office applications and CRM softwareWork ScheduleFull TimeMonday through FridayAvailability on Saturday as neededAttributes Needed to be SuccessfulStrong leadership and time management skillsExcellent communication and interpersonal skillsMotivated to positively affect company cultureFollows and supports Bugman process and proceduresSelf-starter and critical thinkerDedicated to meeting deadlines and exceeding expectationsAble to relate to different personality stylesCustomer focused mindsetGoal oriented with a sales driven approachCompetitive Benefits and CompensationEarn between $65,000 to $85,000 a yearAll expenses paid company vehiclePrivilege to take your vehicle homeAdvanced licensing opportunitiesTeam Member referral bonusesAwards & Incentives401K Retirement PlanKaiser MedicalUnited Healthcare DentalCoPower VisionVacation PaySick PayHoliday PayHere at the Bugman we believe that what we do makes a difference in the lives of our neighbors. We take great pride in our work, knowing that we are playing a part in keeping our community happy and pest free. We tackle challenges and solve problems with our customers in mind.Feel free to reach out to our hiring team at View phone number on click.appcast.io or View email address on click.appcast.io Bugman is a drug free workplace, complies with California Fair Change Act, and an Equal Opportunity Employer. The Bugman does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are by qualifications, merit, and business need.