State Health Insurance Program (SHIP) Counselor

State Health Insurance Program (SHIP) Counselor Easterseals is hiring a State Health Insurance Program (SHIP) Counselor for our Aging and Disability Resource Center. The role provides unbiased, person-centered education, advocacy, assistance, and support to New Hampshire residents so they may retain their dignity, quality of life, and highest level of independence. Schedule: Full time 40 hours a week; Monday-Friday 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m. Location: Must be willing to work between the Manchester and Nashua offices. Compensation: $21 per hour. Essential Responsibilities Provide one-on-one counseling and assistance to individuals and their families who may be applying for or receiving benefits under all Medicare programs. Provide counseling and assistance via telephone, office appointments, walk-ins, and public education presentations. Facilitate outreach activities regarding the Medicare program through discussion and distribution of Medicare related information and brochures. Provide information and assistance to Medicare beneficiaries on applying for State programs to help cover some Medicare costs. Maintain up-to-date knowledge on all aspects of the Medicare program, including supplemental insurances, Medicare Advantage Plans, drug coverage, long-term care insurance, Medicaid, Medicare Savings Programs. Coordinate the exchange of health insurance related information between Aging and Disability Resource Center staff and volunteers, state and federal agencies, including the NH Department of Health and Human Services (DHHS), the Centers for Medicare & Medicaid Services (CMS) and the Administration for Community Living (ACL). Responsible for completing all required reports as well as coordinating record keeping and reporting for the SHIP program, as required by CMS, ACL, DHHS, and the ADRC contract. This includes ensuring that all Medicare counseling, outreach and education, and volunteer management activities are entered into mandatory state and federal databases. Assist ADRC Center Manager and DHHS, BAAS SHIP/SMP Director to develop and update policies and procedures related to the SHIP. Maintain up-to-date printed material and resources related to the SHIP programs. Assist ADRC Center Manager and coordinate with DHHS, BAAS SHIP/SMP Director and Trainer on statewide initiatives relative to SHIP/SMP activities. Assist with office coverage including answering phones and providing general information and referral counseling, and recording contacts accurately in mandatory database. Qualifications Bachelor’s degree preferred, or Associate’s degree with equivalent experience can substitute. Experience working with older adults and/or adults with disabilities in areas of human service delivery, customer relations, information and referral or related fields. Obtain certification as a State Health Insurance Assistance Program (SHIP) Counselor within one year of hire. Obtain the Alliance of Information and Referral Services (AIRS) certification within one year. Proficient in Microsoft Office and/or database application programs. Valid driver’s license, auto insurance, and reliable transportation. Benefits Medical, Dental, Vision, Life & Disability coverage. PTO begins accruing on your first day. Up to nine paid holidays annually, plus one floating holiday of your choice. Staff scheduled to work during holidays receive holiday pay in accordance with program guidelines. 403(b) employer match up to a maximum of 3%. Tuition reimbursement after one year of employment. Student loan repayment for qualifying degrees after one year of employment. Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation. We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business. EOE. #J-18808-Ljbffr Easterseals NH