Engineering Manager

Engineering Manager

The Engineering Manager is responsible for the day-to-day operations of the engineering department. In the absence of the Director and the Assistant Director, the Engineering Manager will assume the administrative, financial and operating aspects of the hotel as they relate to engineering.

Responsibilities include:

• Assisting in developing and implementing plans to maintain property, equipment, grounds and other assets in a safe and acceptable state of repair.
• Ensuring the hotel is in compliance with all local, state and federal laws.
• Supervising and training all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention.
• Creating and posting all Engineering staffs schedules.
• Adhering to annual budget for department.
• Creating and implementing preventative maintenance program for all hotel equipment.
• Ensuring all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards.
• Actively participating in energy conservation programs.
• Reviewing all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
• Ensuring compliance with the Americans with Disabilities Act (ADA).
• Assisting with the administration of all vendor contracts controlled by the engineering department.
• Ensuring that room maintenance requests are handled in a prompt and courteous manner.
• Following up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary.
• Assisting as necessary with special projects and renovations.
• Supporting and participating in all Highgate Hotel programs.
• Leading and/or participating in Highgate Hotel Safety Committee.

Qualifications include:

• At least 3 years of supervisory or lead mechanic experience in a hotel or a related field; or a technical certificate with at least 1 year of supervisory or lead mechanic experience.
• Stationary engineer's license if required by local code.
• HVAC, electrical, plumbing, boiler operations and general maintenance skills preferred
• High school diploma or equivalent required
• Long hours sometimes required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.