Library Assistant II

Job Purpose

Applicants must attach an 8.5" x 11" promotional flyer for a library program selected from our online calendar to their application. Copy and paste the link below into a new browser window to select a program:

The flyer should include the program name, subtitle, date, time, contact information, library logo, and theme-appropriate design elements.

Within this role the candidate will promote ACPL's values and mission while following established policies and procedures. The purpose of this position is to serve the informational, reference and reading needs of library patrons of all ages at ACPL and will be expected to perform any and all routine tasks necessary for the operation of the library system. This position works under the supervision of the Branch Manager. This position is full-time, 40 hours per week, and a benefited position requiring one evening per week and weekend rotation.

The best candidate will possess a strong commitment to providing customer-focused service for a positive library experience and to relate tactfully and courteously with a wide range of diverse patrons and community members.

Responsibilities

• Regular public service duties include staffing all service desks
• Troubleshoot minor technology related issues, keeping management aware of issues
• Take responsibility for the appearance of the library and the condition of shelves
• Create eye-catching displays to increase circulation and promote programs
• Create or maintain reading lists for reader's advisory
• Assist with maintenance and weeding of library collection
• Maintain donations and donation area
• Assists in the supervision of part-time circulation staff in the absence of the Public Service Manager
• Update and assist with the maintenance of LibGuide Reader Advisory resources
• Assist with LibCal management in absence of the Public Service Manager
• Plan and implement 4-5 programs monthly
• Assist with monthly program and database promotion through digital displays and graphic design

Qualifications

• Some college and previous library experience required.
• Flexibility in scheduling is required
• Proficiency in written and verbal communication is required
• Ability to work with individuals of diverse populations with respect and equitable service is required
• Prior experience with Microsoft Windows and Office applications, basic internet searching and social media is required
• Ability to learn library technology is required
• Bilingual (Spanish) is preferred
• Previous customer service experience is preferred
• Depending on the area of assignment, a valid North Carolina driver's license is required.

Skills & Abilities

• Ability to stand for extended periods of time, reach the top and bottom of shelves, lift 40lbs as well as push and pull loaded book carts is required
• Ability to speak and hear at a conversational level is required
• Ability to sit, stand and or walk up to two hours at a time is required
• Ability to reach with hands and arms, use hands to finger, grasp, handle, feel or operate objects tools, or controls throughout the work day is required
• Ability to bend, squat or kneel occasionally throughout work shift is required