Shift Leader - Century Bar and Bites - Atlanta Airport-Con D

Job Title

Support the operation to deliver Superior Guest Service by performing duties which includes: completing guest transactions, assisting with food preparation and/or cooking, and cleaning. Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager. Perform unit opening and closing duties which includes cash management, inventory management, stocking, and unit appearance.

Essential Duties/Responsibilities:

• Ensures each guest receives superior service by providing a friendly environment, which includes prompt recognition and greeting of guests with a smile using established service standards.
• Communicates, explains and suggestively sell menu offerings, products, and promotions to guests.
• Completes cash handling duties with appropriate paperwork; processes and presents checks to guests and completes payment transactions.
• Cooks and stores food at required temperatures; labels, dates, and rotates all products in accordance with company standards.
• Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager.
• Perform unit opening and closing duties which includes cash management, inventory, stocking, and unit appearance.
• Adheres to and ensures all company policies, procedures and safety guidelines are followed.
• Support the training of associates to ensure that unit standards, sales and customer service are maintained.
• Ensure that all areas of the unit are properly cleaned and maintained and opening and/or closing side works are completed according to established checklists
• Follows safe food handling and proper hygiene practices.
• Adheres to workplace safety standards for operating and maintaining equipment and reports any equipment malfunction to management immediately.
• Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to obtain alcohol awareness and/or ServSafe Food Safety certification.

Education/Previous Experience: High school diploma or general education degree (GED); 1-2 years previous customer service and supervisory experience or an equivalent combination of education, training, and experience

Language Skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to effectively communicate information individually and in small group situations to customers and co workers.

Mathematical Skills: Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Reasoning Ability: Ability to apply reasonable understanding in carrying out instructions in written, oral or diagram form.

Physical Demands: While performing the duties of this job, the employee is regularly required to continuously stand and walk; use hands to lift and carry (0-50 lb.), frequent reaching/grasping/handling, frequent pushing and pulling (0-50 lb.), handle or feel objects, tools or controls; and talks or hears. Specific vision abilities required by this job include close vision.

Work Environment: Tasks do not expose employee to hazardous conditions.

Concessions International