Operational Excellence Specialist

DSV Air & Sea Inc. Location: USA - Lancaster, Midpoint Dr Division: Air & Sea Job Posting Title: Operational Excellence Specialist Time Type: Full Time Summary Integration and support for cost and income reserve auto‑calculation and increase productivity in operations while improving net working capital. Perform analysis using various systems to determine customer/carrier auto‑rating performance. Provide technical, system and/or process expertise and recommendations on company auto‑rating stability and standardization across network. Identify and implement processes that improve auto‑rating. Duties and Responsibilities Provide onsite and/or remote support to account owners and/or operational staff regarding processes and TMS related issues Provide support for Tender Management, Pricing teams, and Operational Sales Act as triage for all auto‑rating failures, analyze root cause, and ensure corrective actions are provided to account owners and/or operational staff Identify system and process issues and develop recommendations that improve auto‑rating stability, standardization, and enhance operational accounting efficiencies Compile, analyze and report customer auto‑rating accuracy and communicate issues and resolutions to enhance customer auto‑rating Testing/Training Perform User Acceptance Testing against releases of core systems and/or new tools related to Rate & Contract Management Identify functions and offices/users where additional training may be required Create and validate all Rate & Contract Management training materials and user guides Governance Ensure regional adherence to global SOP and Rate & Contract Management guidelines Document regional SOPs and workflows Define process metrics, measure and establish baselines for ongoing Rate & Contract Management reporting Perform Rate & Contract Management audits Educational Background / Work Experience Bachelor’s/Master’s Degree preferably in Transportation and Logistics or equivalent technical degree. 4-7 years of relevant experience. Skills & Competencies Solid understanding of Freight Operations Strong analytical, critical thinking skills and research capabilities Proactive, positive, enthusiastic and self‑driven Strong business acumen, attention to details and strong organizational skills Understanding of Supply Chain Logistics / Freight Forwarding industry Strong oral, written and presentation skills. Able to communicate effectively with all levels of the organization Experienced in analyzing and documenting business processes and workflows Experienced in delivering well‑organized and effective presentations and training Quality management or project management is considered an asset Language Skills Fluent in English (oral and written) Computer Literacy Proficient in Microsoft Office Benefits DSV provides a comprehensive package of health benefits including medical, prescription, dental, vision, and life insurance, along with flexible and health‑spending accounts, short and long‑term disability coverage, and wellness resources to support overall well‑being. Our 401(k) plan offers company‑matching contributions up to 5% to help build a secure financial future. DSV also offers generous paid time off, paid holidays, and additional floating holidays to support a healthy work‑life balance. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. #J-18808-Ljbffr