Accounting - Billing Specialist & Customer Service Coord

Dotted Line Reporting: General Manager, Horizon HouseWorks Position Summary Horizon HouseWorks is seeking a highly organized, detail-oriented Billing & Customer Service Coordinator to support our growing service operations. This position plays a critical role in ensuring accurate project billing, cost tracking, customer communication, and administrative support for field operations. The ideal candidate is bilingual (English/Spanish), customer-focused, and capable of managing multiple priorities while maintaining exceptional accuracy. Billing & Accounts Receivable Prepare and issue customer invoices for completed service and project work. Review work orders, labor entries, materials, and supporting documentation to ensure accurate billing. Match customer payments and cash deposits to outstanding invoices. Monitor and manage Accounts Receivable aging reports. Follow up on past-due accounts and assist with collections efforts. Maintain accurate billing records within company software systems. Cost Tracking & Purchase Order Administration Assign and code Home Depot, Lowe's, and other vendor purchases to the appropriate jobs and cost categories. Review receipts and supporting documentation for completeness and accuracy. Issue purchase orders to field personnel and subcontractors. Track open purchase orders and assist in resolving discrepancies. Ensure project costs are properly recorded and allocated. Customer Service Serve as a primary point of contact for customer invoice questions and billing inquiries. Answer incoming customer service calls professionally and promptly. Support phone sales efforts by responding to service inquiries and scheduling requests. Maintain positive relationships with customers through timely communication and problem resolution. Administrative Support Assist the General Manager and Assistant Controller with operational reporting and administrative projects. Maintain organized electronic and physical project files. Support data entry and quality control initiatives. Coordinate with field staff to obtain missing documentation required for billing and job closeout. Qualifications Fluent in both English and Spanish (written and verbal). Strong attention to detail and commitment to accuracy. Minimum 2 years of administrative, billing, accounting, customer service, or related experience. Proficient with Microsoft Outlook, Excel, and Word. Strong organizational and time management skills. Excellent customer service and communication abilities. Experience in construction, home services, maintenance, warranty, or service-related industries preferred. #J-18808-Ljbffr Horizon Builders