Lead Hot Tub Delivery & Installation Technician

Job Description

Job Description

Pool World, Inc. is a family-owned local company that has been serving the Inland Northwest for over 50 years. Because of our commitment to doing things right for our customers and employees, Pool World has grown to become the largest pool and spa business in the region. We have four retail locations in Spokane and Coeur d'Alene, two full construction teams, a large team of service technicians, and a dedicated administrative staff.

Join a team that helps customers create their own backyard retreat through industry-leading hot tubs, pools, saunas, swim spas, and outdoor living products.

Position Overview

Pool World is seeking an experienced, motivated, and customer-focused Hot Tub Delivery Technician to join our delivery team. This position is ideal for someone with prior experience delivering and installing hot tubs, spas, swim spas, or other large products requiring specialized handling and customer interaction.

The ideal candidate will have experience coordinating complex deliveries, troubleshooting installation issues, and ensuring every customer receives a first-class delivery experience. Candidates with significant experience delivering large, heavy products such as appliances, furniture, fitness equipment, or similar items are also encouraged to apply.

Responsibilities

• Deliver and position hot tubs, saunas, and related products at customer homes and businesses
• Assist with site assessments and delivery planning
• Troubleshoot and resolve installation-related issues during delivery
• Install delivery accessories and perform final setup tasks
• Move hot tubs and inventory between Pool World locations
• Educate customers on basic product operation and care
• Work closely with the Delivery Coordinator to ensure efficient scheduling and successful deliveries
• Assist the service department as needed with basic technical service and repair work
• Maintain company vehicles, trailers, and delivery equipment
• Provide exceptional customer service throughout the delivery process

Requirements

• At least 1 year of experience delivering and installing hot tubs, spas, swim spas, or other large products.
• At least 1 year of experience operating trailers, dollies, moving equipment, and other delivery tools
• Strong mechanical aptitude and problem-solving skills
• Ability to work independently and as part of a team
• Excellent customer service and communication skills
• Valid driver's license with a clean driving record
• Ability to qualify for and maintain coverage under our company driver's insurance policy
• Professional appearance and attitude
• Must be at least 18 years old

Physical Requirements

This is a physically demanding position requiring:

• Frequent lifting, pushing, pulling, squatting, kneeling, and climbing
• Ability to safely move and maneuver heavy products with a team using specialized equipment, including occasional handling of items weighing 100+ pounds.
• Working outdoors in all weather conditions
• 10-12 hour workdays during peak delivery periods

Schedule

• Monday through Friday. Start time is 7:30 AM, with end times varying based on delivery schedules and seasonal workload.
• Team members begin and end each day at our Spokane Valley location (13524 E. Sprague Ave.)

Compensation & Benefits

This is a long-term, year-round position with a company that truly values its people. Pay is DOE and ranges from $21-26 an hour, along with an excellent benefits package, including:

• Delivery Bonus for Every Hot Tub After Training
• Health Benefits like Medical, Dental, and Vision Insurance and more
• Paid Time Off
• Paid Holidays
• 401(k) with Company Match
• Employee Discount Program
• Career Growth and Advancement Opportunities

If you're an experienced delivery professional who takes pride in quality work and outstanding customer service, we'd love to meet you. Apply today and join a company where your hard work is valued and your career can grow.

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