Utility Allowance Specialist (Customer Service Agent; Local Candidates Only) Hybrid $20/hr

Job Description

Job Description

Description:

Customer Service Representative

About us

Zeffert & Associates is a nationwide leader of affordable housing compliance. Since 1994, property managers, owners, syndicators, housing authorities, and state agencies have partnered with Zeffert for accuracy and speed on utility allowances, tenant file reviews, building accessibility, and training. Headquartered in St. Louis, Zeffert's service excellence reaches every state and territory within the jurisdiction of the IRS, HUD, and USDA.

The ideal candidate loves talking to people and proactively solving issues.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Multifamily Housing: 1 year (Required)
• Customer Service: 2 years (Required)
• Critical Thinking: 2 years (Required)

Work Location: Hybrid remote in St. Louis, MO 63141