Online Producers

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Company Name: FranklinCovey

Job Title: Producer

Division & Department: Corporate Client Support

Status: On-Call Hourly

Reports to: Director, All Access Care

Location: Remote – Anywhere in the contiguous United States

Wage: $15-16/hour

Job Summary

The primary role of the Live Online Producer is to provide excellent customer service to our clients and consultants. You will deliver technical support and facilitate client engagement during live online webinars via chat, text, or phone support.

Essential Job Functions

• Support a variety of online webinar platforms including Zoom, Webex, and Microsoft Teams; will learn additional platforms as needed.
• Build strong relationships with clients and internal facilitators by providing clear communication and creative solutions to problems that may arise. This may include short meetings prior to a webinar, logging into the session early, and being available for debriefing.
• Troubleshoot audio/visual connection issues and provide ongoing technical support throughout the webinar, such as muting attendees when needed or managing audio cues.
• Provide feedback to improve the webinar experience for participants and facilitators.
• Assist facilitators with administrative tasks such as capturing participant comments, distributing digital participant material, and taking attendance if needed.
• Assist in other projects and administrative tasks as requested.

Basic Qualifications

• 1+ years of experience in customer service and/or call centers.

Preferred Skills & Experience

• Some college.
• Ability to read and speak in Spanish.
• Proficiency with Outlook, Google Drive, and MS Teams.
• Critical thinker with the ability to troubleshoot and adapt quickly.
• Motivated team player with a strong work ethic who thrives in a fast‑paced environment.
• Available to work a flexible schedule that meets the demands of an international audience.

Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

Please visit for a complete U.S. benefits overview. Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing options, or other benefits. To determine status eligibility, visit

For an overview of our interview process, please visit

Equal Employment Opportunity

FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Please visit for our full Equal Employment Opportunity policies and Notice and Pay Transparency Nondiscrimination Provision.

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