Summer Woodward Copper Camp Office Staff

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Job Title: Woodward Copper Camp Office Staff

Job Status: Seasonal

Compensation and Benefits:

• Compensation: Proposed hiring rate of $19.50 to $21.50+, actual pay will be adjusted based on experience.
• Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e., food & beverage, retail/rental, tickets, etc.) also available.

Interviews will take place starting in February

Job Summary:

The Woodward Copper office staff are responsible for coordinating all the logistics at summer camp including but not limited to housing, travel, and activity needs associated with Woodward Copper summer camp.

They will be responsible for all of the housing and travel needs of the campers as well as coordinating the transportation of campers, from & to airports and medical facilities. They will be responsible for the accurate scheduling and execution of the program. They will also be responsible for working with medical personnel to maintain individual medical records and other necessary camp medical paperwork as required by law.

While maintaining knowledge of all camp office responsibilities, this position is broken down into three areas of focus: housing, transportation, and general knowledge.

The Woodward Copper Camp Office Staff will be responsible for all travel needs related to Woodward Copper including, but not limited to, camper, staff and visitor pick-up & drop-off, non-emergency medical transport, and travel related to activities on-campus. This individual will work closely with the leadership team to determine and implement transportation pick-up/drop-off points for campers, staff & visitors arriving and/or departing Copper Mountain. This also includes coordinating with the businesses involved, e.g., DIA, shuttle companies and airport liaison. This individual will also assist with determining appropriate charges for services and ensuring payments are made prior to service.

They will be responsible for coordinating with medical personnel regarding non-emergency medical transport for campers and staff. They will have the responsibility of maintaining camp medical records as required by law. This individual will work closely with medical personnel to ensure records are appropriately updated. They will communicate with appropriate medical facilities, campers' families regarding injury and/or sickness, along with necessary staff.

The Woodward Copper Camp Office Staff will be responsible for assigning appropriate living arrangements to Woodward Copper campers, staff and visitors coordinating all needs; e.g., age, gender, special request, separate floors for staff and campers, etc. They will work with the EDGE Housing staff when determining housing needs for all sessions. They will assign each counselor to an appropriate group of campers along with assigning the counselors to their own rooms based upon the ratios outlined in Woodward Copper's Accreditation with the American Camps Association in addition to the State of Colorado Child Care License. They will coordinate staff on camper arrival and departure days to ensure rooms are accurately booked, utilized, and cleaned. This individual will work with the EDGE and Woodward Copper staff to maintain camper safety in living quarters and will take all necessary steps to protect campers on their respective floors.

They will communicate with the Day Coaches and the Overnight Counselors regarding camper issues to ensure needs are met; e.g., homesickness, peer issues, etc. He/she will communicate with campers' families when a situation requires parental knowledge of an issue, e.g., unresolved homesickness, serious camp offense.

Essential Duties and Responsibilities:

• Coordinating camper, staff and visitor travel needs to/from Copper Mountain
• Coordinating with the Counselor Supervisor and Operations Manager for vehicle and staffing needs
• Coordinating with medical personnel for medical travel needs
• Ensuring unique needs of sick, homesick, and/or injured campers are met
• Maintain medical files for participating campers
• Maintain and update SOP's for camp office operations
• Update camper accounts with necessary communication in relation to their experience at Woodward Copper
• Coordinate housing needs for up to 200 campers and up to 100 staff
• Assist in implementation of all aspects of the camp activities to ensure campers have the best experience possible
• Be knowledgeable in all departmental aspects of Woodward Copper policies & procedures and be able to perform the frontline duties wherever/whenever required
• Assist other areas of operation outside of the camp office including but not limited to camper activities, tent events, check-in, check-out, etc.
• Flexible to working various shifts and hours including nights, weekends, holidays, and possible overtime
• Participate in recreation activities enthusiastically
• Effectively communicates with Woodward Copper staff including but not limited to Managers, Supervisors, Foreman, Agents, Coaches, Counselors, F&B & fellow staff daily
• Organizes & maintains camper lists
• Adheres to Woodward Copper's Camp Accreditation with the American Camp Association
• Adheres to Woodward Copper's State of Colorado Child Care License
• Assists with general maintenance and cleaning of all camp facilities including, but not limited to, the Barn, the EDGE, the Café, etc.
• Reports to the Office Supervisor & Office Lead

Other Duties as Assigned:

• This is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest's expectations and create memories for our guests and staff

Personal Attributes:

• Is honest and has the highest integrity
• Can handle and manage confidential information
• Professional appearance. Adheres to grooming guidelines
• Follows established policies and procedures. Is supportive of Core Values. Sets the example for others and is above reproach. Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules
• Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes a habit responding to issues in a timely manner
• Must be able to communicate with guests and staff of various language fluencies and on different levels with parents and children
• Must be able to maintain professionalism under stressful and potentially high-pressure situations, as well as multi-task & problem-solve effectively in these situations
• Regular attendance and punctuality are required
• Is flexible with hours and days of work. Can work any hours of the day, any days of the week

Requirements:

Basic Requirements:

• Must be able to lift 50 pounds.
• Must have a valid US Driver's license.
• Due to the sensitive nature of this position, a criminal background check will be conducted after position is accepted. This background check will be done in accordance with standards enacted under the Fair Credit Reporting Act.

Preferred Experience and Special Skills:

• Experience with group transportation a plus
• Medical experience a plus
• Must be extremely proficient with MS office specifically MS Word, PowerPoint, and Excel
• Experience with RTP One a plus
• Should have experience with Camper aged groups, as well as older groups and adults
• Cash handling experience preferred
• Minimum 2 years' guest service experience required
• Must have 3+ years' experience working with kids and/or teens
• Previous resort experience in a high-volume customer-oriented environment preferred
• Strong communication and organizational skills required
• Must have High School degree or equivalent required
• College degree preferred
• CDL preferred but not required
• CPR/First Aid certification preferred
• Please note, you will need to include 3 letters of reference, highlighting character and why suitable to work with children.

POWDR-Copper Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment.

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