Retail Store Manager

Full-time Description Retail Store Manager Oversees the operations of one of our retail locations. They are responsible for managing staff, inventory, finances, and providing excellent customer service. The ideal candidate will have experience in retail management and a passion for the tobacco industry. Responsibilities Recruit, interview, select and retain top talent. Motivate, coach, develop, lead, and train store employees on an ongoing basis. Create opportunities to develop team’s product knowledge to be the expert. Develop team selling skills to meet or exceed sales goals. Manage and supervise a team of retail employees, including scheduling and performance management. Promote company policies and procedures and ensure all employees comply. Guide team to identify, recommend and implement changes to improve productivity. Set clear performance expectations and ensure store team is trained in sales, customer service, and operations to meet company standards. Communicate priorities and sales‑driving information effectively to ensure store employees are equipped to maximize business opportunities. Maintain a clean, safe environment by complying with all health and sanitation procedures. Ensure the store is properly stocked with inventory and manage inventory levels and product ordering. Obtain product knowledge about all products and awareness of current product launches and promotions. Create relationships with customers to suggest products. Meet or exceed store sales and operational goals. Manage all store operations daily, including inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits. Assist customers with sales transactions and provide excellent customer service. Develop plans and follow up to maximize sales and drive consistent performance results. Identify performance opportunities and partner with District Manager to develop a plan to address and manage issues effectively. Stay informed on corporate communications, directives, initiatives, policies, and procedures. Implement store programs to increase efficiencies in sales, service, operations, and branding. Spend the majority of business hours standing on the sales floor greeting customers, coaching employees, and running the business where it matters most. Monitor and analyze sales and financial data to make strategic business decisions. Develop and execute marketing and promotional strategies to increase store traffic and sales. Stay up to date with industry trends and competition and recommend ways to improve the business to District Management. Open and close the store, which includes locking doors and arming the store. Work over 40 hours a week and be available to work nights, weekends, and holidays. May require additional tasks, duties or projects as assigned. Knowledge and Skills Written and Communications Leadership Customer Service Microsoft Office Store Operations Basic math of adding and subtracting Qualifications At least 21 years or older Completion of high school degree At least 1–2 years of previous manager experience Flexible to work weekends and holidays if needed Flexible to work 12‑hour shifts at times Standing for long periods of time Ability to lift up to 50 pounds Benefits Benefits available: health, dental, vision, life insurance, effective after 60 days of employment. Merchandise discounts. Development and growth opportunities Monthly Bonus Merit Increase bi‑annually Recognition program #J-18808-Ljbffr Wild Bill's Tobacco